Ethan Confer
Monaca,PA
Summary
Highly adaptable individual bringing 6 years of experience in customer service roles. Personable and dedicated Customer Service Representative who's a solid team player with upbeat, positive attitude. Motivated to maintain customer satisfaction and contribute to company success.
Overview
5
5
years of professional experience
Work History
Online Customer Service Representative
Agents Republic
Vancouver, BC
02.2023 - Current
- Resolved customer complaints in a timely manner.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Refined and demonstrated excellent listening skills by asking probing questions and overcoming objections.
- Built trusted partnerships through open and interactive communication to earn positive customer feedback.
- Resolved payment issues efficiently to improve customer satisfaction and loyalty.
- Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service.
- Provided feedback to other departments regarding any identified problems.
- Adhered to company policies and procedures for handling sensitive data.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Electronics Sales Associate
Walmart
Cranberry, PA
10.2020 - 11.2022
- Maintained cleanliness of work area and ensured proper organization of merchandise displays.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Provided exceptional customer service by greeting customers, answering questions, offering assistance with merchandise selection.
- Resolved customer complaints regarding products or services in a timely manner.
- Completed customer's purchase by effectively processing credit and debit cards, cash, and personal checks.
- Demonstrated knowledge of product features and benefits to customers.
- Assisted customers in locating products throughout the store and online.
- Cleaned shelves, counters and tables to maintain organized store.
Electronics Sales Associate
Best Buy
Cranberry Township, PA
10.2019 - 03.2020
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted customers in locating products throughout the store and online.
- Processed payments using cash registers or point-of-sale systems.
- Executed daily opening and closing procedures for the electronics department.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Upsold accessories that complimented electronic purchases.
- Maintained cleanliness of work area and ensured proper organization of merchandise displays.
- Promoted additional services such as extended warranties and repair plans.
Cashier
Bi-Lo Grocery Store
Zelienople, PA
05.2019 - 09.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
Education
GED -
Riverside High School
Ellwood City, PA03-2020
Skills
- Customer Service
- Problem-Solving Abilities
- Retail Marketing
- Computer Skills
- In-Store Support
- Understanding Customer Needs
- Reliability
- Problem-Solving
- Professionalism
- Display Maintenance
- Sales Assistance
- Strong Work Ethic
- Policy Enforcement
Timeline
Online Customer Service Representative
Agents Republic
02.2023 - Current
Electronics Sales Associate
Walmart
10.2020 - 11.2022
Electronics Sales Associate
Best Buy
10.2019 - 03.2020
Cashier
Bi-Lo Grocery Store
05.2019 - 09.2019
GED -
Riverside High School
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