Ashundrianna Davis
Fort Lauderdale
Summary
Experienced healthcare professional with over 6 years in patient support, medical records, pharmacy services, and insurance verification. Demonstrates strong skills in HIPAA compliance, problem resolution, and account management. Focused on delivering high-quality service and fostering positive relationships while maintaining accuracy and compliance in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Customer Care Advocate - Pharmacy Services
VitaCare Prescription Services
Boca Raton
12.2023 - Current
- Assisted patients with prescription orders, refills, and account access, helping ensure medications were processed and delivered without delays.
- Worked directly with pharmacists to resolve prescription issues and obtain approvals, improving turnaround times for patients awaiting medication.
- Reviewed insurance coverage, explained copays, and addressed billing concerns, helping patients better understand their benefits and treatment costs.
- Maintained detailed patient records and case documentation to ensure accurate prescription processing and HIPAA compliance.
- Followed up on unresolved cases and coordinated with internal teams to achieve timely resolutions and improve patient satisfaction.
Customer Service Representative
Nations Benefits
Plantation
11.2021 - 11.2023
- Assisted members with benefit questions, order placement, and account inquiries, providing accurate information and support.
- Resolved complex customer concerns by collaborating with multiple departments, helping ensure issues were addressed efficiently.
- Maintained detailed case notes and documentation to support continuity of care and service accuracy.
- Consistently met performance expectations while managing a high volume of calls in a remote environment.
- Built rapport with members by providing compassionate service and clear communication, contributing to positive customer experiences.
Health Information Specialist 1
RemX Specialty Staffing
Plantation
04.2021 - 11.2021
- Processed and fulfilled patient medical record requests by retrieving, reviewing, and securely releasing records through CRM systems while maintaining HIPAA compliance.
- Coordinated with Radiology and other departments to obtain imaging and supporting documentation, ensuring complete and accurate responses to record requests.
- Managed disability, Social Security, and government-related requests by compiling records for specific date ranges and meeting required deadlines.
- Maintained accurate documentation, verified record completeness, and resolved discrepancies to support timely processing and delivery of health information.
- Collaborated with internal teams to ensure confidential patient information was released in accordance with organizational policies and regulatory requirements.
Patient Registrar
Broward Health
Fort Lauderdale
12.2019 - 03.2021
- Registered patients and verified demographic and insurance information to support accurate billing and patient care.
- Coordinated appointment scheduling and updates across multiple departments to enhance patient flow and streamline registration.
- Educated patients on insurance requirements, copays, and authorizations to clarify processes and improve overall registration experience.
- Maintained HIPAA compliance while handling confidential patient information and medical records.
- Liaised between patients, providers, and insurance companies to resolve registration and coverage issues effectively.
Education
High School Diploma -
Coral Glades High School
Coral SpringsSkills
- Pharmacy Services
- Patient Registration
- Insurance Verification
- HIPAA Compliance
- Medical Records Management
- Customer Service & Patient Support
- Virtual Call Center
- CRM Systems
- Data Entry & Documentation
- Microsoft Office Suite
- Microsoft Excel
- Problem Resolution
Timeline
Customer Care Advocate - Pharmacy Services
VitaCare Prescription Services
12.2023 - Current
Customer Service Representative
Nations Benefits
11.2021 - 11.2023
Health Information Specialist 1
RemX Specialty Staffing
04.2021 - 11.2021
Patient Registrar
Broward Health
12.2019 - 03.2021
High School Diploma -
Coral Glades High School