Kimberly Jenkins
Cedar Hill,TN
Overview
26
26
years of professional experience
Work History
NafNaf Shift Lead
Loves Travel Stop
White House, Tennessee
07.2025 - Current
- Supervised team operations during busy shifts to ensure efficient service delivery.
- Trained new employees on safety protocols and customer service standards.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Responsible for opening and closing shifts.
- Cash/credit card handling
- Prepare food and serve customers.
- Prepare weekly and monthly inventory counts
Apparel Associate/Team Leader
Walmart
Springfield, TN
02.2022 - 05.2023
- Worked apparel department
- Ran apparel freight and put in correct location
- Set new mods
- Made and corrected new and old price changes
- Completed claims
- Worked jewelry department
- Assisted customers in a daily basis
Deli/Bakery Associate
Walmart
Springfield, TN
11.2019 - 12.2020
- Opened and closed bakery and deli.
- Worked hot bar, served customers, worked multiple fryers as well as the chicken rotisserie oven.
- Made donuts, baked bread.
- Unload and stock freight.
Scheduling Specialist
Inovalon
Nashville, TN
05.2018 - 11.2019
- Responsible for scheduling members in home health assessments.
- Inbound/ Outbound calls
- Maintain high call quality scores every month
- Fast pace call center
- Top scheduling specialist every month
- Help train co workers on new system updates
- HIPAA and compliance trained/ certified
Rep
CVS Caremark
11.2015 - 04.2018
- Work Call Center
- Handle average of 75- 100 calls a day, inbound
- Outbound calls to members when needed
- Extensive knowledge in Medicare Part D Pharmacy Services and Benefits
- Assist members with mail order benefits
- Assist with retail pharmacy claims processing
- Verify insurance benefits
- Assist with premium billing questions and payments
- Daily tasks using Marx, Fazal, Facets systems
Associate
Schrader
08.2012 - 10.2015
- Manufacture automotive and industrial electronics
- Production line assembly
- Inspect parts for accurate production
Associate
Bridal
01.2007 - 07.2012
- Tuxedo department sales and rentals
- Provide accurate measurements to insure appropriate fit
- Assist with wedding registrations
- Assist with sales of wedding/ bridesmaids dresses
- Open/ closing store duties
- Daily cash/ credit card/ check handling
- Schedule appointments
Specialist
Maxwell Medical
04.2004 - 12.2006
- Inbound/ Outbound calls averaging 50 - 75 calls a day
- Assist patient with medication orders
- Place/ Process orders
- Verify insurance benefits with doctors
- Receptionist/ Front desk duties when needed
- Greet customers/ answer phones/ transfer to appropriate department
Associate
Ragan- Smith Associates
05.2000 - 04.2004
- Manage print room orders
- Print blueprints for upcoming projects
- Delivered blueprints to contractors
Education
High school or equivalent -
Skills
- Customer Service
- Cashiering
- HIPAA
- Cash register
- Insurance Verification
- Customer Care
- Cash handling
- Customer Support
- PHARMACY
- Medical Records
- CSR
- Call Center
- Pharmacy Services
Timeline
NafNaf Shift Lead
Loves Travel Stop
07.2025 - Current
Apparel Associate/Team Leader
Walmart
02.2022 - 05.2023
Deli/Bakery Associate
Walmart
11.2019 - 12.2020
Scheduling Specialist
Inovalon
05.2018 - 11.2019
Rep
CVS Caremark
11.2015 - 04.2018
Associate
Schrader
08.2012 - 10.2015
Associate
Bridal
01.2007 - 07.2012
Specialist
Maxwell Medical
04.2004 - 12.2006
Associate
Ragan- Smith Associates
05.2000 - 04.2004