Ashuntae Thomas
3100 Lumby Drive Decatur ,GA
Summary
Proven Union Analyst at HomeGoods Distribution Center, adept in analytical thinking and team collaboration, significantly enhanced process efficiency and predictive analytics implementation. Excelled in high-stress customer service at AT&T, boosting loyalty through empathetic dispute resolution. Expertise in MS Excel and multitasking, driving actionable business strategies and improvements.
Overview
12
12
years of professional experience
Work History
Union Analyst
HomeGoods Distribution Center
Jefferson, GA
05.2021 - 02.2024
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
Secretary
The Prestige Mtg Group
Leesburg, GA
05.2012 - 04.2021
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
Customer Service Representative
AT&T
Albany, GA
07.2013 - 09.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Diploma - Accounting
Westover High School
Albany, GA05.2006
Skills
- Analytical Thinking
- MS Excel
- Team Collaboration and Leadership
- Documentation And Reporting
- Workflow Analysis
- Finance
- Data Analysis
- Multitasking
Languages
English
Full Professional
Timeline
Union Analyst
HomeGoods Distribution Center
05.2021 - 02.2024
Customer Service Representative
AT&T
07.2013 - 09.2018
Secretary
The Prestige Mtg Group
05.2012 - 04.2021
Diploma - Accounting
Westover High School