Ashuntie Thomas
Milwaukee
Summary
Customer-focused professional with 6+ years of experience delivering exceptional service to clients both in-person and remotely. Skilled in communication, active listening, and problem-solving, with a strong ability to understand customer needs and resolve concerns efficiently. Experienced in fast-paced environments where professionalism, empathy, and attention to detail are essential. Passionate about creating positive customer experiences while supporting team goals and providing reliable, high-quality service.
Overview
9
9
years of professional experience
Work History
Sterile Processing Technician
Ascension Columbia St. Mary’s
01.2025 - 05.2025
- Decontaminate, clean, inspect, assemble, and sterilize surgical instruments and medical equipment.
- Operate sterilization equipment including autoclaves, washer- disinfectors, and ultrasonic cleaners.
- Maintain accurate records of sterilization processes, equipment maintenance, and inventory levels.
- Prepare and package surgical trays and instrument sets according to hospital and surgical standards.
- Perform quality control checks to ensure all instruments are free of damage and properly sterilized.
- Adhere strictly to infection control and patient safety guidelines.
Call Center Customer Service Representative
Anthem
Remote
08.2022 - 01.2025
- Respond to customer questions via phone and chat regarding insurance benefits, eligibility, and claims.
- Adjust medical claims, or call providers to re-submit claims with correct coding.
- Analyze problems and provide information/solutions.
- Operate a PC to obtain and extract information; document information and changes in the database.
- Develop and maintain positive customer relations to ensure customer requests and questions are handled appropriately and in a timely manner.
- Understanding pre-authorization denials, and working closely with providers to get claims resubmitted.
- Complete necessary research to provide proactive, thorough solutions.
- Helping customers become knowledgeable and confident about using technology, tools and resources available to them.
- Receive and place follow-up telephone calls/emails
- Navigate multiple computer applications and work efficiently while communicating and serving the customer
- Insurance knowledge including HMO’s, PPO’s.
- Provide information on benefits, providers, claims, coverage, etc.
- Determine callers’ needs through active listening and using probing questions
- Ability to manage confidential and sensitive health information and adhere to strict privacy standards including verifying every caller.
Signal Support Systems Specialist (25U)
U.S Army
02.2016 - 04.2023
- Provided technical support for communication systems, troubleshooting and resolving issues quickly to maintain operational readiness.
- Monitored multiple communication channels, relaying critical information accurately and efficiently with precision and clarity.
- Demonstrated situational awareness and the ability to remain calm under pressure during high-pressure situations.
- Managed and secured classified and sensitive information with strict adherence to protocols.
- Manage and operate emergency alert systems to notify relevant personnel of critical situations.
- Use dispatch tools to track the location and availability of personnel and equipment, ensuring effective resource deployment in emergencies.
Education
High School Diploma -
Rufus King International High School
Milwaukee05-2017
Skills
- Attention to Detail
- Data Entry
- Dexterity
- Troubleshooting
- Multi-tasking
- Decision-making
- HIPAA
- MS Office
- Conflict resolution
- Outlook, MS Word, Excel, Powerpoint
- Agility
- Precision
Timeline
Sterile Processing Technician
Ascension Columbia St. Mary’s
01.2025 - 05.2025
Call Center Customer Service Representative
Anthem
08.2022 - 01.2025
Signal Support Systems Specialist (25U)
U.S Army
02.2016 - 04.2023
High School Diploma -
Rufus King International High School