Open To Work
ASHWIN RAM BYNDOOR
Client Success
New Jersey,NJ
Summary
Senior Client Success, Commercial Governance, and Pharmacovigilance Operations leader with 20+ years of global experience across Life Sciences, CRO, and Regulatory Services organizations. Proven record of driving revenue growth, strategic account expansion, and enterprise client partnerships across Pharmacovigilance, Regulatory Affairs, and Medical Affairs domains. Expert in end-to-end client lifecycle ownership, including strategic account management, contract negotiation (125+ contracts annually), RFI/RFP leadership (20+ annually), financial governance, and delivery assurance across global programs. Recognized for building trusted executive relationships, delivering margin improvement through cost optimization, and leading scalable, compliant global operations across complex client environments.
Overview
20
20
years of professional experience
Work History
Associate Director – Client Success, Contracts & Proposals
ClinChoice Inc. (Formerly FMD K&L)
New Jersey, USA
07.2022 - Current
- Lead client success, commercial governance, and strategic growth initiatives across global pharmacovigilance and regulatory services accounts. Own full lifecycle of revenue, contracts, proposals, and delivery governance.
- Executive Leadership Scope
- Key Achievements & Responsibilities
- Strategic Client & Executive Management
- Act as senior advisor to global pharma clients across PV, Regulatory, and Medical Affairs.
- Lead executive governance forums, escalations, and strategic account alignment.
- Build long-term partnerships aligned with client transformation and growth objectives.
- Revenue Growth & Account Expansion
- Delivered 2x revenue growth across key accounts via upsell, cross-sell, and expansion strategies.
- Own end-to-end pipeline (Prospect → Close) across strategic accounts.
- Drive account profitability through disciplined pipeline and renewal execution.
- Contracts & Commercial Governance
- Independently manage 125+ contracts annually (SOWs, MSAs, renewals, amendments).
- Lead contract negotiations with procurement teams covering pricing and commercial terms.
- Ensure full lifecycle governance from drafting through renewal and compliance.
- RFI/RFP & Proposal Leadership
- Lead 20+ RFI/RFPs annually across PV, Regulatory, and Medical Affairs domains.
- Manage full proposal lifecycle: solutioning, pricing, drafting, review, and submission.
- Coordinate cross-functional teams (Delivery, Legal, Finance, SMEs).
- Delivery & Financial Governance
- Ensure SLA adherence, risk management, and delivery performance across accounts.
- Manage budgeting, accruals, revenue recognition, and margin optimization.
- Identify and mitigate revenue leakage through financial governance frameworks.
- Pharmacovigilance SME – Safety Systems
- Led safety database implementation for global cosmetics client.
- Managed data migration, mapping, validation, and system readiness.
- Ensured regulatory compliance and functional PV alignment across systems.
Client Engagement Manager
ClinChoice Inc. (Formerly FMD K&L)
New Jersey, USA
02.2019 - 07.2022
- Managed strategic client relationships across global pharmaceutical accounts.
- Owned full opportunity lifecycle and account expansion initiatives.
- Led delivery governance ensuring SLA adherence and quality compliance.
- Delivered executive reporting, dashboards, and business insights.
- Managed escalations and strengthened long-term client partnerships.
Project Manager – Regulatory & Safety
iMEDGlobal Solutions India Pvt. Ltd. (Now ClinChoice Pvt Ltd)
Bangalore
05.2015 - 02.2019
- Led end-to-end program governance across PV and Regulatory projects.
- Managed resource planning, capacity forecasting, and project execution.
- Owned financial tracking, billing, revenue recognition, and forecasting.
- Supported RFI/RFP development and executive reporting.
- Led Oracle Argus Safety migration programs and validation activities.
- Key Functional Leadership
- Led Learning & Development strategy for PV teams.
- Built structured onboarding, training, and capability frameworks.
- Delivered SME training on Argus, ArisG, MedDRA, and WHO-DD.
Team Manager – Pharmacovigilance Operations
Cognizant Technology Solutions (LSBPS – PV)
Mumbai
05.2014 - 05.2015
- Managed 60+ member PV operations team supporting global client.
- Owned KPIs: quality, productivity, SLA adherence, and cost efficiency.
- Led client governance meetings and performance reporting.
- Managed workforce planning across shifts, weekends, and surge volumes.
- Improved operational efficiency through capacity optimization.
Associate Manager – Drug Safety Operations
IQVIA (Quintiles)
Bangalore
06.2011 - 04.2014
- Led PV operations teams (15–36 FTEs) across global programs.
- Managed end-to-end ICSR including coding (MedDRA, WHO-DD).
- Supported regulatory inspections and CAPA implementation.
- Delivered Argus Safety implementation (Train-the-Trainer – UK).
- Built onboarding and training frameworks for PV teams.
Principal Scientific Analyst (Team Leader)
Molecular Connections India Pvt. Ltd.
Bangalore
11.2005 - 06.2011
- Led biomedical database development for pharma R&D applications.
- Managed ligand-receptor, drug-target, and pathway databases.
- Built ontology-driven datasets supporting drug discovery and analytics.
- Managed offshore teams (8+ FTEs) and QC frameworks.
- Delivered scientific intelligence and competitive databases for pharma clients.
Education
Master of Science - Microbiology
Post Graduate Diploma - Business Management
Skills
- Pharmacovigilance
- Regulatory Affairs
- Medical Affairs
- Drug Safety
- Clinical Operations
- Life Sciences Commercial Operations
- Oracle Argus Safety
- ArisG
- MedDRA
- WHO-DD
- Safety Databases
- SQL-based Data Systems
CORE LEADERSHIP CAPABILITIES
- Strategic Account Management & Client Success
- Revenue Growth & P&L Ownership
- Contract Negotiation (MSA / SOW / Commercial Governance)
- RFI/RFP Leadership & Proposal Management
- Pharmacovigilance & Regulatory Operations
- Executive Stakeholder Management & Governance
- Delivery Assurance & SLA Management
- Financial Governance, Billing & Revenue Optimization
- Global Program & Transformation Leadership
- Cost Optimization & Operational Efficiency
Timeline
Associate Director – Client Success, Contracts & Proposals
ClinChoice Inc. (Formerly FMD K&L)
07.2022 - Current
Client Engagement Manager
ClinChoice Inc. (Formerly FMD K&L)
02.2019 - 07.2022
Project Manager – Regulatory & Safety
iMEDGlobal Solutions India Pvt. Ltd. (Now ClinChoice Pvt Ltd)
05.2015 - 02.2019
Team Manager – Pharmacovigilance Operations
Cognizant Technology Solutions (LSBPS – PV)
05.2014 - 05.2015
Associate Manager – Drug Safety Operations
IQVIA (Quintiles)
06.2011 - 04.2014
Principal Scientific Analyst (Team Leader)
Molecular Connections India Pvt. Ltd.
11.2005 - 06.2011