Summary
Overview
Accomplishments
Work History
Education
Certification
Skills
Interests
Software
Extra-curricular Activities
Timeline
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Ashwini S

Platform Operations Engineer
Bangalore,Karnataka, India

Summary

Customer-focused professional gifted at finding reliable solutions for software issues. Experienced in Change safety Deployment and offering skills in programming and team management. Fluent in English and accustomed to working with cross-cultural, global teams.

Overview

6
6
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Accomplishments

  • Supervised team of 4 staff members in CSD and in Tier 1.
  • Mentored 3 new hires in CSD and more than 10 new hires in Tier1.
  • New features added in Lookupecor tool to produce expected results for newer Networks like Gonet , DWDM, Fabric, SDN, SECH router.
  • Worked on more than a year pending ACL alert creation project in 2 days.
  • Worked with cross-teams like Network specialists, Network security, Velvetrope Accounts , PRE, SMEs, Data engineering.
  • Developed bash script for Automated procedure failed disk errors tickets.


Work History

Platform Operations Engineer

Akamai Technologies
Bangalore, Karnataka
07.2021 - Current
  • Self-initiated project that handled 1.7k DDC install alerts/day to less than 10 alerts/day after working with DDC PRE and SMEs.
  • Working on UAT of Maintenance project with Data science team.
  • Training and mentoring new hires on CSD and Platform operations responsibilities of up to 3 new hires. One mentee scored least audit score among the team.
  • Timely updated Cloud wrapper VR procedure and Install on hold section among more than 10 procedures.

Platform Operations CSD Engineer Associate

Akamai Technologies
Bangalore, Karnataka
03.2020 - 06.2021
  • Received 2 Akalades for identified bug in Cobra Install release and provided timely feedback on the Cristal checklist which helped us reduce the number of alerts.
  • Collaborated with Network Security team to achieve efficient procedure for Fabric Ecor.
  • Conducted research, gathered information from multiple sources and provided training to the team on SECH network tips and tricks.

Contractor Platform Operations Engineer Associate

Akamai Technologies
Bangalore, Karnataka
05.2019 - 03.2020

• Working knowledge of Linux or UNIX system administration and in TCP/IP.
• Good at the system and network troubleshooting
• Able to perform CSD responsibilities independently or with little guidance (pre-maintenance, installs, VR, pattern pushes, etc.)
• Able to handle CSD phone escalations and have proactively worked on cases to reduce incidents.

Contractor Platform Operations Tier 1 Engineer

Akamai Technologies
Bangalore , Karnataka
08.2015 - 04.2019
  • Handling of alerts within the SLA, troubleshooting the edge server issues to the resolution.
  • Escalating the server issues to SME and higher-level team right on time.


Intern

Raman Research Institute
Bangalore, Karnataka
01.2014 - 04.2014

The goal was to analyze quantization effects of polyphase filter bank used in Modern Radio telescope. To systematically analyze and verify the effects of quantization, we have developed a signal processing tool based on LabVIEW and Octave.

Education

Post Graduation Diploma - Data Engineering

Praxis Business School
Bangalore
08.2021 - Current

Bachelor of Engineering - Telecommunication Engineering

B.N.M INSTITUTE of TECHNOLOGY
Bangalore
06.2010 - 01.2015

Second Year Pre-University Examination - PCMB

N.M.K.R.V PU COLLEGE
Bangalore
06.2008 - 03.2010

S.S.L.C -

BHSS
Bangalore
05.2007 - 03.2008

Certification

RedHat certified on RHEL7 with certification ID as 160-230-736

Skills

    Bash

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Interests

Volunteering in Cauvery Calling project from Isha foundation

Practicing Yogic practices daily

Software

MySQL

Microsoft Server

Extra-curricular Activities

Participated in throw-ball tournament hosted by Akamai Company.

Participated in dance competitions held at inter school and intercollegiate cultural fests.

Timeline

Post Graduation Diploma - Data Engineering

Praxis Business School
08.2021 - Current

Platform Operations Engineer

Akamai Technologies
07.2021 - Current

Platform Operations CSD Engineer Associate

Akamai Technologies
03.2020 - 06.2021

Contractor Platform Operations Engineer Associate

Akamai Technologies
05.2019 - 03.2020

Contractor Platform Operations Tier 1 Engineer

Akamai Technologies
08.2015 - 04.2019

Intern

Raman Research Institute
01.2014 - 04.2014

Bachelor of Engineering - Telecommunication Engineering

B.N.M INSTITUTE of TECHNOLOGY
06.2010 - 01.2015

Second Year Pre-University Examination - PCMB

N.M.K.R.V PU COLLEGE
06.2008 - 03.2010

S.S.L.C -

BHSS
05.2007 - 03.2008
Ashwini SPlatform Operations Engineer