Asia Greer
Niceville,FL
Summary
Professional Summary Skills Positive, hardworking, dedicated and attentive at completing tasks ensuring support for the business while executing the highest standards of direct customer service and quality. Expert in the areas of food, supply management , and food safety policies/guidelines. Actively seeking a position where I can utilize skills gained through my past experiences to continue to positively grow and impact an organization, but most importantly promote a positive and effective environment, offering a unique experience among interaction.
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients, staff and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
HCA Healthcare Inc. Fort Walton Beach Medical Ctr
Fort Walton Beach, FL
05.2021 - Current
- Interacted with healthcare professionals to support timely and proper processing of prescriptions.
- Dispensed and procured medicinal products and supplies used in hospital.
- Verified safe and secure storage of medicines and hospital supplies to minimize loss and accidents.
- Responded to queries regarding dosages, indications and drug availability.
- Maintained patient and medication records in compliance with government regulations and department policies and procedures.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Managed drug and supply inventories while monitoring medication stock to maintain streamlined inventory and low overhead.
- Assisted in the buyer position with purchasing, and receiving.
- Achieved and maintained top patient satisfaction and retention by cultivating productive aspects and relationships with nursing/staff.
Pharmacy Technician
Publix Pharmacy
Miramar, FL
05.2019 - 12.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with accuracy.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Entered and processed patients' prescriptions into internal system through data entry platform
- Ordered medicines daily to replenish inventory and increased stock in anticipation of demand or backordered items.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Processed over 400+ prescriptions per day in busy environment achieving decreased customer wait times and maintaining excellent customer satisfaction.
Customer Service
Barista, Starbucks Coffee Company
, FL
06.2017 - 02.2022
- Sales & Advertising
- To be a partner is to be something more, to exceed expectations, including my very own, learning more about myself, people around me and the product we genuinely serve, ultimately, it's living the Starbucks mission; "to inspire and nurture the human spirit—one person, one cup at a time."
- Prepare foods or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas
- Create signs to advertise store products or events
- Set up or restock product displays
- Describe menu items to customers or suggest products that might appeal to them and provide customers with product details, such as coffee blend or preparation descriptions
- Receive and process customer payments at POS
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Crew Member
Topher's Rock N' Roll Grill
Hattiesburg, MS
08.2016 - 04.2017
- Topher's provides a unique and fun dining experience in a Rock ‘N Roll themed atmosphere, specializing in the peanut butter burger and many other unique sandwiches!
- Under ALG "Ain't Life Grand", Topher's is not only a great company but it's backboned by a great staff/team that aims to serve for a cause and be a strong advocate within the community
- As a Crew member, I had to maintain varies duties as a closer
- The following includes: sanitization, providing healthy safety standards in work areas
- Clean food preparation areas, cooking surfaces, and utensils
- Creating batches, and backups of ingredients for stock from scratch
- Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
- Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Prepared products following restaurant, health, and safety standards and procedures.
Team member
Chickfila
Niceville, FL
05.2015 - 08.2015
- Chick-fil-A team member Makes everyone feel like a guest rather than solely a customer
- We refresh beverages rather than refill them
- The mission is to serve all with diligence, expertise, warmth and grace
- Apart of the team, we work together to ensure quality food preparation and service, including greeting customers, taking customer orders, and completing transactions on the cash register.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
Crew Member
Panera Bread
, FL
06.2014 - 08.2014
- Primary job duties for a Panera team member includes proper food preparation, sanitation, and exceptional customer service every time.
Education
Bachelor of Arts - Music Performance
William Carey University
Hattiesburg, MSBachelor of Science - Biochemistry
Arizona State University
Tempe, AZBachelor of Science - Health Science (Pre-Pharmacy)
University of The People
Pasadena, CASkills
- Cleaning and Sanitizing
- Premiere Customer Service skills
- Time management
- Detail-Oriented
- Prioritization and Organization to maximize efficiency
- Execute verbal and written communication effectively
- Regulatory Compliance
- Storage Maintenance and Security
- Recordkeeping and Documentation
- Inventory Tracking and Wholesale ordering
- Confidentiality Practices HIPAA
- Insurance Claim Processing
Certification
- Licensed Pharmacy Technician - Exp. Dec 2022
- CPI- Crisis Intervention Specialist- Exp. March 2024
Timeline
Pharmacy Technician
HCA Healthcare Inc. Fort Walton Beach Medical Ctr
05.2021 - Current
Pharmacy Technician
Publix Pharmacy
05.2019 - 12.2021
Customer Service
Barista, Starbucks Coffee Company
06.2017 - 02.2022
Crew Member
Topher's Rock N' Roll Grill
08.2016 - 04.2017
Team member
Chickfila
05.2015 - 08.2015
Crew Member
Panera Bread
06.2014 - 08.2014
Bachelor of Arts - Music Performance
William Carey University
Bachelor of Science - Biochemistry
Arizona State University
Bachelor of Science - Health Science (Pre-Pharmacy)
University of The People
- Licensed Pharmacy Technician - Exp. Dec 2022
- CPI- Crisis Intervention Specialist- Exp. March 2024
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