Asia Best
Irvington,NJ
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Reservation Agent
Camelback Resort
Tannersville, PA
04.2022 - 10.2023
- Provided customers with information on hotel services, amenities, and packages.
- Maintained a thorough understanding of hotel policies and procedures.
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Offered personalized recommendations based on guest preferences.
- Worked closely with other departments such as housekeeping and maintenance to meet customer needs in a timely manner.
- Followed up with customers after their stay to ensure satisfaction and address any issues.
- Advised guests on local attractions and activities available nearby.
- Generated reports on occupancy rates, cancellations, and no-shows.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Verified customer information including contact details and payment method.
Nursing Assistant
Regency Jewish Heritage Nursing and Rehabilitation Center
Somerset, NJ
10.2020 - 12.2021
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Implemented fall prevention techniques as specified in plan of care.
- Conducted regular rounds to check on patients' safety and proactively address issues.
Nursing Assistant
Saint Peter's University Hospital
New Brunswick, NJ
01.2020 - 02.2021
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Reported environmental risks or equipment malfunctions to supervisor.
- Completed daily room cleaning and organizing to provide patients with clean environment.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Education
Certified Medical Assistant - Medical Assisting
Garden State Science And Technology Institute
Jersey City, NJ08-2023
Skills
- Written Communication
- Phone and Email Etiquette
- Multitasking
- Adaptability and Flexibility
- Documentation
- Time Management
- Attention to Detail
- Problem-Solving
Timeline
Reservation Agent
Camelback Resort
04.2022 - 10.2023
Nursing Assistant
Regency Jewish Heritage Nursing and Rehabilitation Center
10.2020 - 12.2021
Nursing Assistant
Saint Peter's University Hospital
01.2020 - 02.2021
Certified Medical Assistant - Medical Assisting
Garden State Science And Technology Institute