Asia Brown
Chicago,IL
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
16
16
years of professional experience
Work History
Store Manager
7 Eleven Store
02.2021 - Current
- Analyzes Store reports to evaluate controllable expenses and overall Store performance
- Addresses any variance to Company standards with appropriate action plan, partnering with the District Manager as needed
- Ensures proper scheduling of Associates to meet business objectives
- Accepts special assignments as directed by Leadership
- Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed
- Recruits, hires, trains and develops Assistant Managers and non-exempt Associates
- Through selection, training and motivation, strives to reduce Store turnover
- Utilizes and promotes all retention tools including incentive programs, recognition opportunities, contests and training
- Ensures all required training courses are prioritize and completed in a timely manner
- Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed
- Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business
Store Manager
Skechers Outlet
01.2020 - 02.2021
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Store Manager
Ross Dress For Less
01.2018 - 12.2019
- Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity
- Plans the production, labor, and execution for major events (for example, holiday, seasonal demands)
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Co-Manager
Wal-Mart
11.2014 - 01.2018
- Accountable for every phase day-to-day operations throughout the entire facility
- Maximize sales and profitability of assigned areas through execution of company programs
- Interview, train, mentor, coach and evaluate performance of 500+ hourly associates
- Responsible for personnel management, merchandise selection and presentation and store operations
- Work with other department managers to ensure merchandise changes aligned with sales patterns
Fresh Zone Manager
Wal-Mart
05.2008 - 11.2014
- Ensure customer satisfaction by greeting and answering their questions
- Tour Fresh & Grocery departments to ensure it meets customers' expectations
- Work hand-in-hand with sales associates to get the job done
- Prepared and planed for events that impacted Grocery & Fresh department
- Ability to communicate, take direction at all levels, and turn it into action
- Use basic math skills to maintain accurate inventory levels
Shift Leader
Cosi Salad and Sandwich Bar
08.2006 - 05.2008
- Setup the daily schedules; assigning crew members specific duties throughout a particular shift
- Held accountable for daily operations including but not limited to balancing cash registers and making note of daily sales figures
- Active in new employee training and orientation as well as assist crew throughout the day
Education
EDUCATIONS - Criminal Justice
Westwood College
Skills
- Writing Skills: Composed essays using APA or MLA format; proof read and edited all referenced written materials
- Communication Skills: Addressed customer inquiries; interpreted and delivered information; proposed suggestions; provided guidance; identified, investigated and negotiated conflicts
- Management Skills:
- Hired, trained, coached, supervised and evaluated staff members; led teams; initiated volunteer events and activities
- Computer Skills:
- Achieved computer proficiency; demonstrated knowledge of Microsoft Word, Excel, PowerPoint, Publisher, Adobe Photoshop and all Internet functions
- Training Management
- Business Leadership
Timeline
Store Manager
7 Eleven Store
02.2021 - Current
Store Manager
Skechers Outlet
01.2020 - 02.2021
Store Manager
Ross Dress For Less
01.2018 - 12.2019
Co-Manager
Wal-Mart
11.2014 - 01.2018
Fresh Zone Manager
Wal-Mart
05.2008 - 11.2014
Shift Leader
Cosi Salad and Sandwich Bar
08.2006 - 05.2008
EDUCATIONS - Criminal Justice
Westwood College
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