Asia Butler
Indianapolis,IN
Summary
Accomplished Probation Officer offering extensive experience working with children, adolescents and adults with severe behavioral and psychological disorders. Energetic, highly motivating and detail-oriented corrections professional possessing excellent organizational and analytical skills. Field supervision and case management background.
Overview
11
11
years of professional experience
5
5
Certifications
Work History
Juvenile Intake Probation Officer
Marion County Probation Department
Indianapolis, IN
10.2025 - Current
- Conducted assessments to evaluate client situations.
- Developed individualized supervision plans tailored to client needs and risks.
- Ensured compliance with probation conditions, facilitating accountability for clients.
- Prepared detailed reports for court hearings, highlighting client behavior and progress to inform judicial decisions.
- Collaborated with community resources to support client rehabilitation efforts.
- Monitor GPS and Home Detention.
- Ensured adherence to legal requirements and departmental policies throughout the probation process.
- Organized and maintained comprehensive case files and electronic databases to support effective client tracking.
- Maintained accurate case files and documentation per department standards.
Youthful Offender Probation Officer
Marion County Probation Department
Indianapolis, IN
07.2023 - 09.2025
- Ages 16-24 years old, felony cases, moderate/high risk clients.
- Supervised probationers to maintain court-ordered conditions.
- Monitored drug testing to ensure compliance with probation conditions.
- Provided community resources to support clients' rehabilitation and reintegration.
- Conducted assessments to evaluate probationers' needs and risks.
- Developed individualized supervision plans based on assessment findings.
- Collaborated with community resources to support probationers' rehabilitation efforts.
Patient Access Representative
Community North Hospital
09.2022 - 06.2023
- Facilitated patient registration and check-in processes to enhance patient experience.
- Greeted patients and visitors warmly to create a welcoming atmosphere in the healthcare facility.
- Verified patient insurance information and collected necessary documentation.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Educated patients on financial responsibilities and payment options available.
- Utilized electronic health record systems for data entry and retrieval tasks.
- Streamlined document scanning into electronic medical records system for accurate and timely data entry.
- Applied HIPAA privacy and security regulations while handling patient information.
Customer Service Representative
Inktel Contact Center Solutions
11.2021 - 08.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with inquiries to enhance satisfaction and resolve issues efficiently.
- Provided accurate product and service information to address customer inquiries effectively.
- Provided product information and support to enhance customer understanding.
- Managed high call volumes while maintaining professionalism and patience.
- Resolved problems with knowledgeable and friendly service, fostering high customer satisfaction.
- Documented customer interactions accurately in the database for future reference.
- Escalated complex issues to appropriate departments for resolution.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Indiana Bureau of Motor Vehicles
Indianapolis, IN
02.2021 - 04.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with inquiries to ensure satisfaction and resolve issues.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Recorded customer interactions in database, ensuring accurate future reference and streamlined follow-up.
- Developed strong relationships with customers by providing personalized assistance and support.
- Worked with team members to enhance service processes, contributing to improved efficiency and customer experience.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Executed administrative tasks including filing, database updates, and report generation to support operational workflow.
Cashier
Coach Outlet
Jeffersonville, OH
09.2018 - 05.2019
- Processed customer transactions efficiently and accurately at high-end retail outlet.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Handled cash, credit, and gift card transactions securely and responsibly.
- Ensured cleanliness and organization of cash register area and store displays to create welcoming environment.
- Informed customers about loyalty programs and promotional offers, increasing customer engagement.
- Addressed customer complaints professionally, improving satisfaction and enhancing overall shopping experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
Cashier
Kroger
Indianapolis, IN
01.2016 - 06.2017
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer transactions efficiently and accurately at high-end retail outlet.
- Handled cash, credit, and gift card transactions securely and responsibly.
- Educated customers on loyalty programs and promotional offers, increasing program engagement.
- Resolved customer complaints professionally, contributing to enhanced overall shopping experience.
- Trained new cashiers on procedures and customer service expectations, ensuring consistent service quality.
- Helped customers find specific products, answered questions, and offered product advice.
Front-end Clerk
Kroger
Indianapolis, IN
06.2015 - 01.2016
- Greeted customers warmly and offered tailored customer service to foster a welcoming atmosphere.
- Assisted customers with product inquiries to enhance their shopping experience.
- Resolved customer problems with knowledgeable, prompt, and friendly service, ensuring satisfaction.
- Stocked shelves and maintained merchandise displays to ensure availability.
- Collaborated with team members to enhance store organization and cleanliness.
- Replenished supplies including paper bags, tissue paper, and receipt rolls.
- Provided price checks for customers when requested.
Education
Bachelor of Science - Criminal Justice
Central State University
Wilberforce, OH05.2021
High school or equivalent -
Cathedral High School
Indianapolis, IN05.2017
Skills
Juvenile probation
- Adult probation
- Probation management
- Offender supervision
- Risk assessment
- Risk and needs assessments
- Rehabilitation planning
- Case planning
- Delinquency monitoring
- Case documentation
- Presentence investigation reports (PSI)
- Compliance monitoring
- Court filings
- Community service programs
- Interstate compact familiarity
- Data collection
- Report preparation
- Proficient in Microsoft Word, Excel, and PowerPoint
- Problem solving
- Decision making
- Conflict resolution
- Effective communication
- Documentation
Certification
Fingerprinting Technician
Community Service
- The Miracle Place, 940 N. Temple Ave, Indianapolis, IN, 46201, 08/01/13, 05/01/14, Tutoring., After-school care for students.
- New Direction Food Pantry, 5330 E. 38th St., Indianapolis, IN, 46218, 08/01/12, 05/01/17, Organized and inventory.
Accomplishments
Cum Laude Honors - Upon completion of Undergrad
Timeline
Juvenile Intake Probation Officer
Marion County Probation Department
10.2025 - Current
Youthful Offender Probation Officer
Marion County Probation Department
07.2023 - 09.2025
Patient Access Representative
Community North Hospital
09.2022 - 06.2023
Customer Service Representative
Inktel Contact Center Solutions
11.2021 - 08.2022
Customer Service Representative
Indiana Bureau of Motor Vehicles
02.2021 - 04.2021
Cashier
Coach Outlet
09.2018 - 05.2019
Cashier
Kroger
01.2016 - 06.2017
Front-end Clerk
Kroger
06.2015 - 01.2016
Bachelor of Science - Criminal Justice
Central State University
High school or equivalent -
Cathedral High School