Asia Castilloux

Developed effective schedules for stores in lower southeast Virginia, Maryland, and Delaware, managing budgets of $3-8 million.

Collaborated with store and area managers to create tailored scheduling solutions for each location.

Partnered with cluster support teams to ensure consistent scheduling practices across all stores.

• Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
• Assisted in managing daily store operations and staff scheduling.
• Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
• Trained and mentored new employees on customer service standards.
• Engaged with customers to create a welcoming shopping environment and address needs.
• Handled complaints from customers by empathetically listening, recording details and offering solutions.
• Provided leadership support during peak business hours by motivating staff members to meet targets.
• Oversaw sales floor maintenance and visual merchandising strategies.
• Implemented promotional displays and organized book signings and events.
• Coordinated inventory management and ensured product availability.
• Analyzed sales trends to optimize inventory levels and tailor marketing strategies.
• Maintained inventory by checking merchandise to determine levels.
• Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
• Checked monthly sales and performance reports to support operational planning and strategic decision-making.
• Collaborated with the management team on staff performance evaluations.
• Handled scheduling for store shifts to achieve adequate staffing.
• Oversaw daily cash handling procedures and reconciled discrepancies.
• Delegated assignments based on team strengths to optimize floor coverage and service levels.
• Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
• Assisted in recruiting efforts by interviewing candidates for open positions in the store.
• Maintained accurate records of all transactions, stock levels and employee performance metrics.
• Led teams in planning and executing merchandising initiatives to improve store operations.
• Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
• Identified areas of operational inefficiency and implemented solutions to streamline processes.
• Coordinated with vendors to secure product availability at competitive prices.
• Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
• Organized weekly meetings with department heads to review progress on key objectives.
• Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
• Organized weekly meetings with department heads to review progress on key objectives.
• Collaborated with other departments within the organization to coordinate promotions, events, and special projects.