Asia Clark-Moore
Customer Service Representive
Las Vegas,NV
Summary
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- A knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses
Overview
14
14
years of professional experience
Work History
Senior Claims Adjuster
Call, Customer, Progressive Insurance Agency
02.2022 - Current
- Investigate and determine coverage of loss and adjusts all elements of routine Auto claims
- Work independently in a self sufficient manner on a daily basis
- All while handling the customers needs with care and shown dedication.
Call Center Customer Service Representative
Asurion Insurance
03.2016 - 02.2022
- Provide total customer service by asking questions and listening to customers in order to understand their needs, requests, or problems while identifying sales and up-selling opportunities that will drive additional revenue for the company
- Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments
- Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments
Marketing Coordinator
02.2016 - 06.2020
- Devised integrated marketing strategies and networked to attract contacts and leads; constructed an extensive database and critical relationships with designers and sales associates throughout the county and state
- Cultivated new relationships by developing and distributing packages
- Built alliances with internal and external partners, made formal/informal presentations and delivered cross-marketing proposals.
Home Health Aide
IHSS Public Authority
01.2012 - 08.2016
- Performed the duties of a Home Health Aide in which assisted patients with multiple chronic diagnoses
- Supported patients with customized patient tools and ensured efficacy of treatments through monitoring of treatment regimens
- Trained clients on independent living skills and documented vital statistics and behaviors daily
- Worked with doctors, nursing staff, and direct management to ensure total care plan was implemented and followed.
Sales Floor Associate
Wal-Mart
11.2009 - 12.2013
- Acted as a sales floor associate that involved maintaining constant presence on sales floor to address customer needs
- Recommended appropriate items and direct or lead customers to appropriate slections
- Assisted customers with trying on items, finding appropriate sizes and completing purchasing with exceptional customer skills.
Education
Associate Degree - Liberal Arts
Victor Valley College
2013
Medical Assistant Certification - undefined
Skadron College
1999
Skills
- Excellent communication skills
- Analytical and research ability
- Flexibility and time management
- Problem solver
Accomplishments
- Type up to 75 words per minute with little to no errors
- Managed and controlled over $4,000 in sales as a marketing associate
- Commended for maintaining the safety, respect, privacy, and dignity of clients
- Acted as a telemarketing administrator, delivery driver and performed additional overnight shifts
Timeline
Senior Claims Adjuster
Call, Customer, Progressive Insurance Agency
02.2022 - Current
Call Center Customer Service Representative
Asurion Insurance
03.2016 - 02.2022
Marketing Coordinator
02.2016 - 06.2020
Home Health Aide
IHSS Public Authority
01.2012 - 08.2016
Sales Floor Associate
Wal-Mart
11.2009 - 12.2013
Associate Degree - Liberal Arts
Victor Valley College
Medical Assistant Certification - undefined
Skadron College
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