Linda Cordery
Parma,OH
Summary
Responsible Senior Claims Adjuster with experience in handling and resolving injury and property damage claims. Skilled at interpreting laws, evaluating case facts, inspecting damage, and effectively communicating with claimants, attorneys, and management team. Handles over 15 caseloads per month and provides exceptional customer service. Attentive to details, ensuring accurate assessment and documentation of injuries and damages. Dedicated to providing fair and timely settlements to claimants.
Overview
23
23
years of professional experience
Work History
Senior Claims Adjuster
Marc Glassman, Inc.
03.2014 - Current
- Conduct comprehensive interviews of witnesses and claimants to gather facts and information.
- Direct claims negotiations within allowable limit of $5,000 and support successful litigations for advanced issues.
- Collaborate with legal team to draft and review settlement agreements, ensuring that all terms are fair and in compliance with applicable laws and regulations.
- Substantiate legitimate claims and deny unjustified claims.
- Conduct regular audits of claims files to ensure accuracy, completeness, and compliance with company policies and procedures, identifying areas for improvement and implementing necessary corrective actions to enhance overall claims handling.
- Train junior claims adjusters to ensure consistent and efficient handling of claims.
- Maintain high level of customer service and professionalism when interacting with claimants, ensuring positive experiences and high customer satisfaction.
Customer Service Representative
Marc Glassman, Inc.
11.2000 - 03.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed over 50 customer calls per day.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Audited and managed daily cash-flow.
Education
Certified Medical Assistant -
Sanford Brown College
Middleburg Heights, OHHigh School Diploma -
Normandy High School
Parma, OHSkills
- Strong Organizational Skills
- Data Collection and Analysis
- Excellent Interpersonal and Communication Skills
- Negotiation
- Staff Development
Timeline
Senior Claims Adjuster
Marc Glassman, Inc.
03.2014 - Current
Customer Service Representative
Marc Glassman, Inc.
11.2000 - 03.2014
Certified Medical Assistant -
Sanford Brown College
High School Diploma -
Normandy High School
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