Dedicated professional with extensive experience in an office environment, known for strong organizational and analytical skills. Committed to enhancing operational efficiency and mentoring junior teams to achieve exemplary customer service.
Overview
21
21
years of professional experience
Work History
Senior Claims Adjuster
The Loomis Company
Wyomissing, PA
09.2020 - 07.2026
Led comprehensive claims investigations, ensuring compliance with company policies and regulatory standards.
Streamlined claims processing workflows, enhancing efficiency and reducing turnaround time for claim resolutions.
Analyzed complex claims data to identify trends, informing strategic decision-making and risk assessment initiatives.
Reviewed and evaluated photographs and statements to support investigative processes.
Claims Processor/Auditor
Cognizant
Scranton, PA
04.2005 - 09.2020
Processed high-volume claims with attention to detail, ensuring accuracy and compliance with regulations.
Reviewed and analyzed claim documentation to identify discrepancies and expedite resolutions.
Collaborated with teams to streamline workflows and improve claims processing efficiency.
Modified, updated and processed existing policies.
Education
Associate of Science - Business
Central Pennsylvania Business College
Summerdale, PA
04-1993
Skills
Regulatory compliance
Professionalism and integrity
Strong organizational skills
Analytical problem solving
Computer software proficiency
Accomplishments
Maintained a consistent audit accuracy of 98%.
Served as Senior Adjuster for 5 yrs processing complex claims.