Denise Harris
O’Fallon,MO
Summary
To obtain a career that allows me to utilize my skills within a company that continues to allow me to grow in my experience and knowledge.
Overview
12
12
years of professional experience
Work History
Senior Claims Adjuster
Chubb
O’Fallon, USA
03.2020 - Current
- Handle product, property and bodily injury claims
- Effective time management and organization
- Outstanding work ethic
- Excellent collaborative and problem-solving skills
- Good at multi-tasking
- Complete task on a timely manor
- Great customer service
Navigator
Mercy Virtual
Chesterfield, USA
06.2018 - 02.2020
- Coordinates workflow by communicating to appropriate personnel in a timely manner
- Answer telephone calls from patients/Family in Mercy Virtual Program
- Coordinate Telemedicine visits, testing, and appointments for the patients
- Educate, answer, and assist patient on all questions and/or concerns
- Work with Doctor, Nurse practitioner and Nurse
- Chart and prepare patients’ file
Resolution Manager
Gallagher Bassett Services, Inc.
St. Louis, USA
03.2015 - 05.2018
- Was on a dedicated account for Costco Wholesale
- Promptly and appropriately developed the file to provide an accurate and timely investigation and loss analysis for claims in 36 states
- Contributed to reaching customer service satisfaction goals following company protocol and providing exceptional customer service
- Developed and maintained strong business relationships with internal and external customers
- Serve as a technical resource to lesser experienced adjusters
- Settle minor to complex injury claims, after monitoring medical treatment
Patient Care Technician
Barnes Jewish Hospital
St. Peters, USA
11.2012 - 03.2015
- Manage the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Take care of patient’s needs, taking vital signs and assisting nurses and doctors
Education
St. Louis College of Health Careers
Fenton, MO, USA01.2011
Associates - Childcare
Florissant Valley Community College
Florissant, MO01.1995
Skills
- Claims management
- Regulatory compliance
- Investigation techniques
- Negotiation skills
- Customer service
- Time management
- Problem solving
- Team collaboration
- Communication skills
- Effective communication
- Organizational skills enhancement
Timeline
Senior Claims Adjuster
Chubb
03.2020 - Current
Navigator
Mercy Virtual
06.2018 - 02.2020
Resolution Manager
Gallagher Bassett Services, Inc.
03.2015 - 05.2018
Patient Care Technician
Barnes Jewish Hospital
11.2012 - 03.2015
St. Louis College of Health Careers
Associates - Childcare
Florissant Valley Community College