Mike Hankins

• Managed complex, high-risk automobile claims from first notice of loss to final settlement.
• Conducted independent coverage investigations and determined coverage without supervisor approval.
• Investigated liability through recorded statements, police reports, witness interviews, and scene analysis.
• Handled bodily injury, uninsured motorist, property damage, total loss, rental exposures, and policy limits.
• Coordinated vehicle inspections, repair estimates, total loss settlements, and rental arrangements.
• Negotiated settlements with claimants, attorneys, repair facilities, and insured parties.
• Maintained compliance with company procedures and state regulations across multiple states.
• Assisted teammates with claim handling strategies and inventory management.

Held progressively responsible positions including:

• Assistant Superintendent
• Working Superintendent
• Survey Technician
• Heavy Equipment Operator

Key Experience:

• Residential and commercial construction
• Site development
• Blueprint interpretation
• Estimating support
• Project scheduling
• Contractor coordination
• Quality assurance
• Safety compliance
• Team leadership

Combat Veteran – Afghanistan

Awards:

• Combat Infantryman Badge
• Army Commendation Medal

Responsibilities:

• Led personnel during combat operations.
• Conducted mission planning and risk assessment.
• Maintained accountability, safety, and operational readiness.
• Developed leadership and decision-making skills in high-pressure environments.