Sarah Morlan
San Antonio
Summary
Dedicated Senior Property Claims Adjuster with a focus on excellent communication and conflict resolution. Expertise in managing high caseloads while maintaining accuracy and fostering client trust, leading to improved satisfaction and loyalty.
Overview
12
12
years of professional experience
Work History
Senior Property Claims Adjuster
USAA
San Antonio, TX
07.2017 - 05.2026
- Evaluated and processed complex property claims to ensure accurate assessments and timely resolutions.
- Streamlined internal processes within the Claims department, implementing improved workflows that led to increased productivity among team members.
- Established trust with insured clients by demonstrating empathy and understanding throughout the entire claim process, ensuring member satisfaction and loyalty.
- Maintained up-to-date knowledge of industry regulations, ensuring adherence to compliance standards in all claims activities.
- Managed large caseloads, prioritizing tasks to ensure timely completion of all assigned claims while maintaining a high level of accuracy.
- Coordinated with external vendors and contractors to expedite repairs and minimize client downtime during claims processes.
Inside Sales Associate
Medtronic
San Antonio, TX
01.2014 - 06.2015
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotes.
- Recorded accurate and efficient records in customer database.
- Stayed current on company offerings and industry trends.
- Served customers with knowledgeable, friendly support throughout their experience.
Education
Bachelor of Arts - Communications
The University of Texas At San Antonio
San Antonio, TXSkills
- Proficiency in XactAnalysis and Guidewire
- Excellent communication
- Coverage determination
- Conflict resolution techniques
- Settlement negotiation
- Time management
- Attention to detail
- Multitasking Abilities
- Self-motivation
Timeline
Senior Property Claims Adjuster
USAA
07.2017 - 05.2026
Inside Sales Associate
Medtronic
01.2014 - 06.2015
Bachelor of Arts - Communications
The University of Texas At San Antonio