JAMES RICH
Albany,GA
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Claims Adjuster
Multiple TPA Firms
01.2014 - Current
- With a decade of experience as a Property and Casualty Claims Adjuster, both in the field and at the desk, I specialize in daily and CAT claims across various domains including Commercial, Construction, Auto, and Marine
- Over the years, I have become proficient in industry-standard software such as Xactimate and XACTanalysis, with additional expertise in Symbility
- My skills extend beyond estimating to encompass appraisal and real/commercial estimating, where I convert loss estimates into ITV’s using Xactimate
- Proficient in writing structural damage assessments for moderate to severe losses, I excel in clear and effective communication with insured parties, ensuring a smooth process from scheduling and inspecting the loss to interpreting the scope of work, writing estimates, and meeting deadlines
- I bring a wealth of experience in managing conflicting priorities and contentious situations, consistently contributing to the best position for both Carrier and Client
- This is reflected in my impressive95 percent customer service rate
- Beyond communicating with insured parties, I am adept at engaging with contractors, Public Adjusters, Attorneys, and Dispute Resolution entities
- My analytical prowess allows me to absorb and dissect information from various sources, draw appropriate conclusions, and navigate the claims handling process from notification to settlement and recovery
- In addition to my claims expertise, I have a robust understanding of coinsurance and reinsurance principles, along with a commitment to staying informed about relevant legal processes and procedures
- I bring a holistic approach to claims management, encompassing litigation management and avoidance techniques such as mediation
- My professional experience is a testament to my dedication to delivering top-notch service in the complex landscape of insurance claims
- Prior TPA Firms and Carriers furnished upon request
Education
Certificate - Claims Adjusting
Vale Education
Allen, TX03.2014
Skills
- Xactimate, Xactanalysis, XactContents
- Symbility Proficient, CoreLogic
- ClaimXperience, Hover, EagleView, FileTrac, Guidewire, CCC One
- Policy interpretation and mitigation
- Software training and experience
- Microsoft XP, Word, Excel, PowerPoint, Outlook, ECS, Navigator
- Claims handling and investigation
- Claims reports and documentation
- Team management
- Claims Trainer
- Large Loss, Supplements, Subrogation, Liability, Auto
Certification
- Xactimate I
- Owens Corning Warranty Roof Certified
- Citizens Certified
- TWIA / TFPA Residential Field / Desk Certified
- State Farm Fire & Auto Certified
- FLOOD Certified
Timeline
Senior Claims Adjuster
Multiple TPA Firms
01.2014 - Current
Certificate - Claims Adjusting
Vale Education
Similar Profiles
Trenton BewTrenton Bew
Claims Adjuster/Examiner/Representative at Independent Adjusting Firms/TPAClaims Adjuster/Examiner/Representative at Independent Adjusting Firms/TPA
Vikash ShahVikash Shah
Forex Trader at Prop Firms (Multiple)Forex Trader at Prop Firms (Multiple)
Mike ThabetMike Thabet
NA at multiple firmsNA at multiple firms
Meagan OrndorffMeagan Orndorff
Practice Manager at Aspire Behavioral Health and Developmental Disability ServicesPractice Manager at Aspire Behavioral Health and Developmental Disability Services
Dallas Williams (Teen)Dallas Williams (Teen)
Babysitter at Family MembersBabysitter at Family Members