Ricardo Brewster
Dallas,TX
Summary
U.S. Army professional with 10+ years’ experience honing the craft of home construction in addition to managing teams to ensure safety practices are exceeded. Exceptional ability to master new techniques within deadline-driven atmospheres quickly and efficiently. Works well independently or in a team setting with little oversight. Served in the United States Army for 4 years and takes pride in producing quality work while maintaining a safe working environment for myself and team.
Overview
16
16
years of professional experience
Work History
Senior Claims Advocate
Lemonade Insurance
Remote
03.2024 - Current
- Provided exceptional customer service to clients during stressful situations, earning positive feedback from satisfied customers.
- Improved claim resolution times by streamlining the claims process and prioritizing high-priority cases.
- Balanced the interests of both insurance companies and clients in claim negotiations, ensuring fair outcomes for all parties involved.
- Managed a large caseload of claims, ensuring prompt attention to each case and maintaining organized records.
- Conducted thorough investigations into complex claims involving multiple parties or extensive damages, ultimately securing fair settlements for clients.
- Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
- Managed catastrophe response efforts during natural disasters, ensuring prompt service to affected policyholders and efficient resource allocation within the team.
Catastrophe Claims Specialist
Statefarm Insurance
Irving, TX
09.2022 - 03.2024
- Investigate and assess weather catastrophe damage to property and reviewed or create property damage estimates using Xactimate.
- Investigate, adjust, and settle claims independently complex claims with a high degree of accuracy.
- Evaluated evidence of supplemental estimates with ultimate goal of creating positive outcomes for customer experience while remaining within company guidelines.
- Conduct thorough claim investigation to determine, extend, or deny coverage for Dwellings, Dwelling Extensions, Personal Property, and Additional Living Expenses.
- Completes estimates using Xactimate, Xactcontents, and Xactanalysis software, and MICA reports for accurate settlements.
- Carried and managed consistently heavy caseload through exemplary organizational, time management and collaboration talents.
- Apply knowledge of policies, procedures, state laws, statutes, and insurance regulations when determining building code issues, and damage of property.
- Partner with EXL services to determine sub potential and successfully recover funds from responsible parties.
- Works alongside SIU to recognize and determine fraud indicators.
Property Field Adjuster
Allstate
Dallas, TX
10.2021 - 08.2022
- Conduct thorough claim investigation to determine, extend, and/or deny coverage for Condos, Manufactured homes, Rental, Renters, Dwellings, Dwelling Extensions, Personal Property, and Additional Living Expenses.
- Corresponds with policyholders, contractors, attorneys, agents and other third parties to ensure claim resolution.
- Completed estimates using Xactimate, Xactcontents, MICA, and Xactanalysis software for accurate settlements.
- Partner with subrogation to determine potential and successfully recover funds from responsible parties, while working alongside SIU to recognize and determine fraud indicators.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Completed on-site inspections and gathered evidence for claims determination.
Lead Foreman
Contreras Renovations
Norcross, GA
01.2013 - 09.2021
- Responsible for general construction, waterproofing and foundation repair of weakened structures including: poly grouting, soil nailing, sinkhole remediation, earth retention systems and commercial geotechnical services.
- Ensured field staff worked in a safe environment by supervising daily operations while work is performed in accordance to government regulations.
- Conducted on site customer interviews to better assess project budgets, determine scope of remodel and create itemized estimates.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Established open and professional relationships with team members to achieve efficient resolutions for various issues.
- Submit audit reports and documentation in a timely manner as established by insurance carriers.
Avionic and Survivability Equipment Repairer
U.S. Army
Oahu, HI
09.2008 - 11.2012
- Maintained, tested, and repaired communication equipment for military aircraft.
- Performed the calibration of directional guidance systems.
- Ensured safety, security, and preservation of government owned equipment.
- Removed and replaced malfunctioning and worn parts to maximize system longevity and performance.
Education
Diploma -
Athens Technical College
Athens, GA2006
Skills
- Customer Service
- Xactimate
- XactContents
- Xactanalysis
- MICA
- Aviation Repair
- Construction Knowledge
- Insurance Industry Experience
- Attorney Collaboration
Licensing
- Texas All-Lines Adjuster License
- Florida Adjuster License
- New York Adjusters License
Timeline
Senior Claims Advocate
Lemonade Insurance
03.2024 - Current
Catastrophe Claims Specialist
Statefarm Insurance
09.2022 - 03.2024
Property Field Adjuster
Allstate
10.2021 - 08.2022
Lead Foreman
Contreras Renovations
01.2013 - 09.2021
Avionic and Survivability Equipment Repairer
U.S. Army
09.2008 - 11.2012
Diploma -
Athens Technical College