Kristie Worden
Castaic,CA
Summary
Highly enthusiastic, multi-task-oriented professional with over 26 years customer service experience, including 16 years of experience in the insurance industry. Skilled in investigating losses, assessing injuries, advising on coverage and negotiating and settling insurance claims. Excellent communicator with strong customer service and problem-solving capabilities.
Overview
24
24
years of professional experience
Work History
Senior Claims Adjuster
David Morse & Associates
04.2017 - Current
- Investigate personal auto and commercial trucking accidents.
- Analyze all statements, physical evidence, and police reports to determine coverage and liability.
- Obtain/review medical specials to assess injury claims and values and negotiate settlements.
- Correspond with clients, claimants, and providers to finalize and close claims.
Claims Adjuster
Mercury Insurance
12.2006 - 01.2017
- Conduct telephone interviews.
- Analyze all statements, physical evidence, and police reports to determine coverage and liability.
- Negotiate and settle bodily injury, auto physical damage and property damage liability claims in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders.
International Flight Attendant
United Airlines
05.1999 - 12.2005
- Ensure safety of aircraft and passengers throughout flight.
- Trained in emergency procedures for evacuation of aircraft.
- Provide customer service and satisfaction.
Education
Bachelor of Arts - Spanish
San Diego State University
San Diego, CA05.1994
Skills
- Advanced Oral and Written Communication Skills
- Claims Investigations
- Claims Negotiation
- Liability Determinations
- Time Management
- Strong Organizational Skills
- Critical Attention to Detail
- Customer Service
Timeline
Senior Claims Adjuster
David Morse & Associates
04.2017 - Current
Claims Adjuster
Mercury Insurance
12.2006 - 01.2017
International Flight Attendant
United Airlines
05.1999 - 12.2005
Bachelor of Arts - Spanish
San Diego State University
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