Jaiquan Johnson
Cypress
Summary
Experienced Senior Claims Adjuster professionally handles minor to complex claims for customers. Adept at working directly with customers and providing guidance throughout the claims process. Committed to successfully managing a complex and diverse caseload and ensuring each party is satisfied with the outcome.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Claims Adjuster
GEICO
Houston
06.2021 - Current
Handle 150+ auto property damage claims monthly, maintaining a 95% customer satisfaction rate
Investigate and evaluate comprehensive/collision claims with an average resolution time of 14 days
Conduct thorough damage assessments and negotiate settlements with repair facilities
Maintain compliance with state regulations and company policies
Claims Adjuster
Kentucky Farm Bureau
Indiana
01.2019 - 12.2021
Managed auto liability property damage claims portfolio averaging 120 claims monthly
Performed detailed coverage analysis and liability determinations
Developed expertise in comparative negligence evaluation
Achieved 98% accuracy in claims documentation and reporting
Education
Bachelor of Science - Criminal Justice
American InterContinental University
Schaumburg, IL12-2024
High School Diploma -
Ben Davis High School
Indianapolis12-2015
Skills
Expert knowledge of auto physical damage assessment
Proficient in claims management software
Strong analytical and problem-solving abilities
Excellent written and verbal communication
Advanced negotiation skills
Detail-oriented with strong organizational abilities
Adaptable to fast-paced environments
Proficient in Microsoft Office Suite
Accomplishments
Recognized for maintaining the lowest claim cycle time in the region (2022)
Achieved top customer satisfaction scores for 8 consecutive quarters
Reduced claims expenses by 15% through effective negotiation strategies
Certification
Licensed Property & Casualty Adjuster TX,GA,MI,OK
Timeline
Senior Claims Adjuster
GEICO
06.2021 - Current
Claims Adjuster
Kentucky Farm Bureau
01.2019 - 12.2021
Bachelor of Science - Criminal Justice
American InterContinental University
High School Diploma -
Ben Davis High School
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