Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Asia Draper

United States

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.


Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently.


Outgoing child caregiver with experience caring for children while providing encouragement and kindness. Expert at guiding playtime, leading exercise activities and teaching rules. Creative planner with gift for keeping children engaged long-term with fun activities.


Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

4
4
years of professional experience

Work History

CSR Assistant and Sanitation

We Pack Logistics
04.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Worked with team members from multiple departments to maintain strict cleanliness standards.
  • Collected, sorted and disposed of garbage and recycling from production work areas.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Housekeeper

Molly Maid
08.2021 - 03.2022
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Nanny

Family Business
02.2019 - 03.2022
  • Supported children in play activities, meals and snacks, hygiene and socialization.
  • Assisted with light housekeeping duties as well as running errands.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Played games, worked on puzzles and read books to young children.
  • Engaged with children on age-appropriate level.

Sales Associate

Burkers
02.2020 - 09.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Education

High School Diploma -

Grays Creek High School
Hope Mills, NC
06.2020

Skills

  • Active Listening
  • Business Development Understanding
  • Online Chat
  • Stocking and Replenishing
  • Staff Training
  • Call Center Operations
  • Communication
  • Household Tasks
  • Activity Planning
  • Hospitality Management
  • Ironing Clothing
  • Folding Clean Laundry

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Timeline

CSR Assistant and Sanitation

We Pack Logistics
04.2022 - Current

Housekeeper

Molly Maid
08.2021 - 03.2022

Sales Associate

Burkers
02.2020 - 09.2020

Nanny

Family Business
02.2019 - 03.2022

High School Diploma -

Grays Creek High School
Asia Draper