ASIA DROWN
Saint Albans,VT
Summary
Reliable individual experienced in restaurant management and customer service. Proven track record of success in motivating teams, being reliable, and delivering exceptional customer service. Expert in staff training, and connecting with customers as well as team members. Highly organized with excellent communication skills and a passion for creating an enjoyable customer experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Closing Manager
McDonald's
08.2022 - Current
- Trained and supervised new staff members
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents
- Performed regular inventory counts.
- Promoted customer satisfaction by addressing complaints and issuing refunds
- Provided coaching and mentoring sessions to help employees reach their goals
Crew Member
Dunkins
01.2021 - 08.2021
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
- Placed orders into POS systems and handled cash and credit transactions
- Maintained an organized work area to ensure efficient operations
- Completed all store opening and closing procedures
- Memorized food and drink recipes to prepare orders with speed and accuracy
- Restocked shelves with merchandise throughout shift
- Cleaned and sanitized store restroom areas and stalls
- Strictly adhered to all sanitization protocols to maintain a safe environment for staff and customers alike
Education
High School Diploma -
Kearsarge Regional High School
Sutton, New Hampshire06.2022
Skills
- Verbal and Written Communication
- Accurate Money Handling
- Payment Processing
- Opening and Closing Procedures
- Can speak and comprehend basic Spanish
- Workplace safety
- Retail inventory management
- Task delegation
- Problem-solving abilities
- Multitasking Abilities
- Staff training/development
Certification
Serv Safe
Languages
Spanish
Limited Working
Timeline
Closing Manager
McDonald's
08.2022 - Current
Crew Member
Dunkins
01.2021 - 08.2021
High School Diploma -
Kearsarge Regional High School
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