ASIA FIELDS
Houston,US
Summary
A hardworking and reliable team player focused on going above and beyond to support the team and serve customers. Trained in different tasks and offering top-notch abilities. Motivated to continue to learn and grow as a professional. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Teleperformance USA
09.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Shift Manager
Jersey Mike's Subs
09.2022 - 08.2023
- Provided a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues
- Responded to customer calls in a timely and professional manner
- Maintained a calm demeanor throughout periods of high volume or unusual events in order to keep the store running smoothly and set a good example for the shift team
- Was in charge of scheduling, accepting requests for time off, and finding cover for short shifts
- Replenished and stocked merchandise in accordance with store merchandising layouts
- (inventory and ordering truck)
Shift Lead Manager
Burlington
11.2020 - 11.2022
- Coached crew members to improve their performance and encourage them to work more efficiently
- Provided each customer with exceptional service by listening to their concerns and answering their questions
- Checked the building on a regular basis to ensure that maintenance and cleaning were up to code and regulations
- Used agile work methods to ensure that projects were completed quickly and successfully.
Front End Lead
Chick-fil-A
09.2017 - 09.2019
- Instructed others on how to close down the kitchen and follow the closing checklist for the kitchen stations after each shift
- Effectively communicated with kitchen staff about customer allergies, dietary requirements, and other special requests
- Proficient at maintaining a pleasant, friendly attitude and smile while providing our customers with great service at all times
- First handly maintained payments received from the customers.
Young Adult Mentor/Coordinator
Judson Robinson, Jr. Community Center
01.2015 - 07.2019
- Modified classroom plans to meet the needs of students with special learning needs
- Directed pre-school, toddler, and infant services to provide comprehensive family support
- Sourced, modified, and prepared class curricula and targeted lesson plans based on subject matter requirements
- Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties
- Used proactive monitoring strategies to keep program participants safe and secure at all times.
Education
Biochemistry - Bachelor of Science -
Prairie View A&M University
Prairie View, TX01.2024
Biology - Associate of Science -
Houston Community College - Central Campus
Houston, TX01.2024
High School -
Houston Academy for International Studies
Houston, TX01.2019
Skills
- Proficient Research Abilities
- Mentoring
- Microsoft Software's
- Organizational Skills
- Professional Phone Etiquette
- Employee Training and Development
- Public Speaking
- Recruiting
- Complaint Resolution
- Product Knowledge
- Data Entry
- Data Collection
Certification
- First Aid/CPR Certified
- Food Handlers Certified
- TABC Certified
Internship
UT Health Environmental Science Department: 2018-2019
Volunteer Experience
- Teen Volunteer (community service through the City of Houston's Youth Enrichment Program- Opening Doors): 2014-2017
- Houston Food Bank
- Keep Houston Beautiful
- Hershey's Youth Track Meet
- Father & Son Annual Golf Tournament (Wildcat Golf Club)
Timeline
Customer Service Representative
Teleperformance USA
09.2023 - Current
Shift Manager
Jersey Mike's Subs
09.2022 - 08.2023
Shift Lead Manager
Burlington
11.2020 - 11.2022
Front End Lead
Chick-fil-A
09.2017 - 09.2019
Young Adult Mentor/Coordinator
Judson Robinson, Jr. Community Center
01.2015 - 07.2019
Biochemistry - Bachelor of Science -
Prairie View A&M University
Biology - Associate of Science -
Houston Community College - Central Campus
High School -
Houston Academy for International Studies