Asia Fletcher
Fort Myers,FL
Summary
Professional behavior technician with strong skills in implementing and monitoring behavior intervention plans. Skilled in applied behavior analysis, data collection, and progress monitoring. Collaborative team member focused on achieving positive outcomes and adapting to evolving needs. Reliable and driven by results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician (RBT)
Florida Autism Center
04.2023 - Current
- Provide Applied Behavior Analysis (ABA) therapy to clients in a center-based or home-based setting (paid training provided)
- Teach clients with autism communication, social, and self-help skills in an individual or small group setting
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
Family Support Worker
Lutheran Services Florida
06.2022 - 10.2022
- Support for foster parents and children
- Traveling and transportation for children across the state of Florida
- Monitoring parental visits and home visits
- Ensuring safety of children and parents during visits
- Clerical work and taking children to doctors visits, schools, etc
- Enhanced family stability by providing comprehensive support and resources tailored to individual needs.
- Connected families with community resources such as housing assistance, financial aid programs, and educational opportunities.
- Developed strong rapport with clients, fostering trust necessary for effective intervention.
Behavioral Health Technician
Salus Care
06.2017 - 02.2022
- Providing supervision for patients of all agents in mental health care and recovery
- Medication management and group therapy
- Clerical intake paper work for check in with billing and insurances
- Monitoring visitations and assisting with redirection
- Displaying excellent customer service skills to patients co workers and family members
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
Chiropractic Assistant
Physicians Group, LLC
01.2020 - 05.2021
- Preparing treatment rooms for patient examinations as per appointments
- Conducting interviews with patients and obtaining medical information of patients
- Assisting physician in escorting patients to examination systems
- Maintaining a record of patients medical history and analyzing test results
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
Pharmacy Technician
Cvs Pharmacy
09.2016 - 06.2018
- Assisting pharmacist with daily prescription filling
- Counting and bottling daily Que of medications
- Answering hospital and doctor lines to fill prescriptions and handling insurances
- Displaying outstanding customer service skills
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
Referral Coordinator
Eye Centers of Florida
01.2015 - 02.2016
- Scheduling MD and OD appointments for all 12 locations of Optometry
- Faxing, filling, outlook, and scanning records to different locations
- Traveling to do scheduling
- Answering phone calls and providing customer service
- Billing and handling insurance verification
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
Education
Bachelor's degree - Psychology
National Louis University
Chicago, IL10.2026
AA - Criminal Justice
ITT Technical Institute
Fort Myers, FL12.2012
Skills
- Ophthalmology knowledge
- Extensive customer service experience
- Client advocacy and support
- Emergency response coordination
- Experienced in Microsoft Outlook usage
- Emergency situation management
- Healthcare vocabulary expertise
- Patient-focused healthcare delivery
- Strong verbal communication
- Fundamentals of behavioral therapy
- Experienced in Microsoft Office applications
- Conversational Spanish proficiency
- Applied behavior analysis
- Social skills development
- Discrete trial training
- Token economy systems
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of 5 in the development of Circle Time/Arts and Crafts.
Certification
- Pharmacy Technician Certification
- ServSafe
- First Aid Certification
- Chiropractor Assistant
- CPR Certification
Languages
Spanish
Professional Working
Timeline
Registered Behavior Technician (RBT)
Florida Autism Center
04.2023 - Current
Family Support Worker
Lutheran Services Florida
06.2022 - 10.2022
Chiropractic Assistant
Physicians Group, LLC
01.2020 - 05.2021
Behavioral Health Technician
Salus Care
06.2017 - 02.2022
Pharmacy Technician
Cvs Pharmacy
09.2016 - 06.2018
Referral Coordinator
Eye Centers of Florida
01.2015 - 02.2016
Bachelor's degree - Psychology
National Louis University
AA - Criminal Justice
ITT Technical Institute
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