Asia Foster
North Chesterfield,VA
Summary
A Licensed Insurance Adjuster, highly motivated, passionate business professional with specialized experience in Claims. Experience working in a fast-paced environment that demand strong interpersonal and organizational skills. Accustomed to handling sensitive, confidential records. Competent with demonstrated ability to easily achieve task at hand using excellent multi-tasking skills. Confident and poised in interactions with individuals at all levels. Thrive in deadline-driven environments while maintaining excellent customer service standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bodily Injury Claims Representative
Travelers Insurance
Richmond, VA
11.2022 - 07.2024
- Provided exceptional customer service, addressing inquiries and concerns promptly and professionally.
- Negotiated fair settlements with claimants, maintaining company''s reputation and financial stability.
- Participated in ongoing training programs to stay up-to-date on industry trends, regulatory changes, and best practices for bodily injury claims handling.
- Improved claim resolution times by efficiently managing a caseload of 80-100 bodily injury claims.
- Identified fraudulent claims through thorough analysis, protecting company resources from unnecessary payouts.
- Resolved disputes between insurance carriers through effective negotiation strategies that minimized legal involvement.
- Collaborated with multiple departments for seamless claim processing, leading to improved customer experience.
- Consistently met performance metrics while maintaining high-quality work in a fast-paced environment.
- Coordinated with repair shops and rental agencies for prompt vehicle assistance to clients during the claim process.
- Issued payouts to claimants.
Liability Claims Specilist
CorVel
Glen Allen, VA
11.2024 - 03.2025
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Demonstrated adaptability by successfully managing a diverse range of claim types, including property damage, bodily injury, liability disputes, and more.
- Identified fraudulent claims through diligent investigation and collaboration with law enforcement agencies when necessary.
Property and Liability Claims Adjuster
Virginia Risk Sharing Association
Richmond, VA
08.2020 - 11.2022
- Maintained detailed records for each claim, ensuring accuracy and completeness for future reference and audit purposes.
- Established rapport with policyholders through clear communication, empathy, and professionalism during difficult circumstances.
- Trained new adjusters on company policies and procedures, contributing to a well-prepared team of professionals.
- Experienced Adjuster for Local Government/Municipality
- Facilitated cooperation between city departments to improve overall performance and effectiveness in serving the public''s needs.
- Managed sensitive information, maintaining confidentiality and adhering to strict legal requirements.
- Send subrogation demand packages to Adverse Carriers, Update system notes when recovery payment received, reimbursement member deductible when applicable.
- Seek Restitution against uninsured claimants.
- Assigned Subrogation Attorney as needed.
- Manage pending inventory of 80-100 claims, answering incoming calls, respond to emails in timely manner.
Claims Specialist
Nationwide Insurance Company
Richmond, VA
12.2016 - 08.2020
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Followed up with customers on unresolved issues.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Conducted detailed investigations into suspicious claims, successfully identifying and addressing fraudulent activities.
Education
Bachelor of Science - Occupational And Technical Studies
Old Dominion University
Norfolk, VA05.2010
Skills
- Claims Investigation
- Assertiveness
- Skilled Negotiater
- Policy Interpretation
- Insurance regulations knowledge
- Medical Terminology
- Analytical Thinking
- Policy Review
- Medicaid knowledge
- Skilled in Microsoft Office
- Insurance Coverage Verification
Certification
- Licensed Florida Adjuster: Number W945590
Timeline
Liability Claims Specilist
CorVel
11.2024 - 03.2025
Bodily Injury Claims Representative
Travelers Insurance
11.2022 - 07.2024
Property and Liability Claims Adjuster
Virginia Risk Sharing Association
08.2020 - 11.2022
Claims Specialist
Nationwide Insurance Company
12.2016 - 08.2020
Bachelor of Science - Occupational And Technical Studies
Old Dominion University