Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Asia Foster

North Chesterfield,VA

Summary

A Licensed Insurance Adjuster, highly motivated, passionate business professional with specialized experience in Claims. Experience working in a fast-paced environment that demand strong interpersonal and organizational skills. Accustomed to handling sensitive, confidential records. Competent with demonstrated ability to easily achieve task at hand using excellent multi-tasking skills. Confident and poised in interactions with individuals at all levels. Thrive in deadline-driven environments while maintaining excellent customer service standards.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Bodily Injury Claims Representative

Travelers Insurance
11.2022 - 07.2024
  • Provided exceptional customer service, addressing inquiries and concerns promptly and professionally.
  • Negotiated fair settlements with claimants, maintaining company''s reputation and financial stability.
  • Participated in ongoing training programs to stay up-to-date on industry trends, regulatory changes, and best practices for bodily injury claims handling.
  • Improved claim resolution times by efficiently managing a caseload of 80-100 bodily injury claims.
  • Identified fraudulent claims through thorough analysis, protecting company resources from unnecessary payouts.
  • Resolved disputes between insurance carriers through effective negotiation strategies that minimized legal involvement.
  • Collaborated with multiple departments for seamless claim processing, leading to improved customer experience.
  • Consistently met performance metrics while maintaining high-quality work in a fast-paced environment.
  • Coordinated with repair shops and rental agencies for prompt vehicle assistance to clients during the claim process.
  • Issued payouts to claimants.

Liability Claims Specilist

CorVel
11.2024 - 03.2025
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
  • Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
  • Demonstrated adaptability by successfully managing a diverse range of claim types, including property damage, bodily injury, liability disputes, and more.
  • Identified fraudulent claims through diligent investigation and collaboration with law enforcement agencies when necessary.

Property and Liability Claims Adjuster

Virginia Risk Sharing Association
08.2020 - 11.2022
  • Maintained detailed records for each claim, ensuring accuracy and completeness for future reference and audit purposes.
  • Established rapport with policyholders through clear communication, empathy, and professionalism during difficult circumstances.
  • Trained new adjusters on company policies and procedures, contributing to a well-prepared team of professionals.
  • Experienced Adjuster for Local Government/Municipality
  • Facilitated cooperation between city departments to improve overall performance and effectiveness in serving the public''s needs.
  • Managed sensitive information, maintaining confidentiality and adhering to strict legal requirements.
  • Send subrogation demand packages to Adverse Carriers, Update system notes when recovery payment received, reimbursement member deductible when applicable.
  • Seek Restitution against uninsured claimants.
  • Assigned Subrogation Attorney as needed.
  • Manage pending inventory of 80-100 claims, answering incoming calls, respond to emails in timely manner.

Claims Specialist

Nationwide Insurance Company
12.2016 - 08.2020
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
  • Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
  • Followed up with customers on unresolved issues.
  • Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
  • Conducted detailed investigations into suspicious claims, successfully identifying and addressing fraudulent activities.

Education

Bachelor of Science - Occupational And Technical Studies

Old Dominion University
Norfolk, VA
05.2010

Skills

  • Claims Investigation
  • Assertiveness
  • Skilled Negotiater
  • Policy Interpretation
  • Insurance regulations knowledge
  • Medical Terminology
  • Analytical Thinking
  • Policy Review
  • Medicaid knowledge
  • Skilled in Microsoft Office
  • Insurance Coverage Verification

Certification

  • Licensed Florida Adjuster: Number W945590

Timeline

Liability Claims Specilist

CorVel
11.2024 - 03.2025

Bodily Injury Claims Representative

Travelers Insurance
11.2022 - 07.2024

Property and Liability Claims Adjuster

Virginia Risk Sharing Association
08.2020 - 11.2022

Claims Specialist

Nationwide Insurance Company
12.2016 - 08.2020

Bachelor of Science - Occupational And Technical Studies

Old Dominion University

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