Rocio Davila
1998 Ocean View Blvd, San Diego,CA
Summary
Dedicated and detail-oriented Claims Adjuster with over three years of experience, specializing in bodily injury claims. Proven ability to handle complex claims with a focus on delivering excellent customer service and achieving favorable outcomes. Background in financial services and retail management, offering strong analytical, communication, and leadership skills. Seeking to leverage expertise in claims management, negotiation, and customer relations to contribute to a dynamic insurance team.
Overview
9
9
years of professional experience
Work History
BODILY INJURY CLAIMS REPRESENTATIVE
GEICO
SAN DIEGO, CA
06.2021 - 08.2024
- Managed a high volume of bodily injury claims, conducting thorough investigations to determine liability and damages
- Negotiated settlements with claimants and attorneys, to ensure fair and equitable outcomes
- Reviewed and analyzed medical records, police reports, and other documentation to assess the validity and extent of claims
- Maintained compliance with company policies, state regulations, and industry standards, achieving high customer satisfaction ratings.
TELEPHONE CLAIMS ADJUSTER
GEICO
SAN DIEGO, CALIFORNIA
01.2021 - 06.2021
- Handled a variety of claims, including property damage and liability, from initial report to resolution
- Investigated claims through statements and evidence submitted
- Communicated with policyholders, claimants, and third parties to explain coverage decisions and resolve disputes
- Consistently met or exceeded performance metrics, including claims resolution time and customer satisfaction.
TELLER
WELLS FARGO
SAN DIEGO, CA
05.2019 - 01.2021
- Processed daily banking transactions, including deposits, withdrawals, and payments, with accuracy and efficiency
- Provided excellent customer service
- Assisted with balancing the branch's cash drawers and ATM machines, ensuring compliance with cash-handling procedures
- Promoted bank products and services, contributing to the branch's sales goals.
ASSISTANT GROCERY MANAGER
SPROUTS MARKET
SAN DIEGO, CA
03.2018 - 05.2019
- Supervised and trained grocery department staff, ensuring adherence to company policies and customer service standards
- Managed inventory levels, conducted stock checks, and coordinated with suppliers to maintain product availability
- Assisted in the development of merchandising strategies to increase sales and customer engagement
- Oversaw daily operations, including scheduling, ordering, and maintaining a clean and organized department.
HEAD CASHIER
SPROUTS MARKET
SAN DIEGO, CA
03.2015 - 03.2018
- Led a team of cashiers, providing training, guidance, and performance feedback to ensure high levels of customer service
- Managed the front-end operations, including cash handling, transaction processing, and customer inquiries
- Assisted with store opening and closing procedures, including end-of-day cash reconciliation and reporting.
Education
No degree -
San Diego Mesa College
San Diego, CA08.2015
Diploma -
San Diego High School
San Diego, CA06.2015
Skills
- Claims Management: Bodily injury claims, property damage claims, liability assessment
- Negotiation: Settlement negotiations, dispute resolution
- Analytical Skills: Investigation, data analysis, report writing
- Technical Skills: Claims management software, Microsoft Office Suite
- Customer Service: Client relations, conflict resolution, sales support
- Leadership: Team supervision, training, staff development
References
References available upon request
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
BODILY INJURY CLAIMS REPRESENTATIVE
GEICO
06.2021 - 08.2024
TELEPHONE CLAIMS ADJUSTER
GEICO
01.2021 - 06.2021
TELLER
WELLS FARGO
05.2019 - 01.2021
ASSISTANT GROCERY MANAGER
SPROUTS MARKET
03.2018 - 05.2019
HEAD CASHIER
SPROUTS MARKET
03.2015 - 03.2018
No degree -
San Diego Mesa College
Diploma -
San Diego High School