Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
Generic

Lakesha Hicks

Cypress,Texas

Summary

Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

13
13
years of professional experience
1
1
Certification

Work History

License Claims and Bodily Injury Adjuster

GEICO
12.2010 - 07.2023
  • 'Managed over 50 customer calls per day.
  • Evaluated insurance policies and analyzed damages to determine coverage.
  • Established relationships with clients and insurance companies to foster timely claims resolution.
  • Answered customer questions regarding deductibles.
  • Examined claims forms and other records to determine insurance coverage.
  • Verified insurance claims and determined fair amount for settlement.
  • Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
  • Researched and analyzed policy contracts to verify proper payment of claims.
  • Documented all investigation activity and presented reports to management.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Substantiated legitimate claims and denied unjustified claims.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
  • Resolved complex, severe exposure claims using high service oriented file handling.
  • Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.

Coach

XEROX
11.2015 - 01.2016
  • Managed a team of 8 and assisted them with call flow, production and quality. Their calls increased from 20-25 to 40-45 a day.
  • Monitored team practices to establish high level of performance.
  • Analyzed and evaluated team performance metrics to identify areas of improvement.

Education

Associate Degree in Nursing - Practical Nursing

Louisiana Delta Community College
Monroe, LA
05.2007

High School Diploma -

Madison High School
Tallulah, LA
05.2001

Skills


  • Microsoft Word
  • Medical Terminology
  • Claims File Management Processes
  • Strong Communication and Interpersonal Skills
  • Advanced Oral and Written Communication Skills
  • Documenting Evidence
  • Claims Investigations
  • Insurance Policy Coverage Knowledge
  • Liability Determinations
  • Quality Control
  • Insurance Claims
  • Claims Assessments
  • Personal, Casualty and Property Loss Insurance
  • Claims Negotiation
  • Bodily Injury Settlements Proficiency
  • Investigate Property Damage
  • Determine Coverage
  • Customer Satisfaction
  • Automobile Claims Specialist
  • Interview Claimants
  • Customer Inquiries
  • Sales
  • Active Listening
  • Microsoft PowerPoint
  • Microsoft Excel
  • Problem-Solving Ability
  • Typing Proficiency
  • Customer Service
  • Technical Support
  • Computer Proficiency

Accomplishments

  • Served as Lead Adjuster for auto complex claims.
  • Maintained a consistent closing ratio of 93%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 9 staff members.
  • Documented and resolved coverage issues which led to closing out claims
  • Achieved Coach of the year through effectively helping with effective listening and making spreadsheets to help others better understand and achieve their goals.

Certification

Texas License Claims Adjuster - 7 years

Timeline

Coach

XEROX
11.2015 - 01.2016

License Claims and Bodily Injury Adjuster

GEICO
12.2010 - 07.2023

Associate Degree in Nursing - Practical Nursing

Louisiana Delta Community College

High School Diploma -

Madison High School

Similar Profiles

CREATE PROFILE
Lakesha Hicks