Mykenzie Guddendorf
Omaha,NE
Summary
Dynamic Bodily Injury Claims Adjuster with a proven track record at Repwest Insurance, excelling in negotiation and claims investigation. Adept at interpreting complex policy details and delivering exceptional customer service, I effectively resolved disputes and enhanced client satisfaction through active listening and strategic recommendations.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bodily Injury Claims Adjuster
Repwest Insurance
05.2022 - Current
- Evaluated coverage, liability and damages and investigated suspicious claims.
- Negotiated terms and handled settlements and adjustments with attorneys, claimants and co-defenders.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Interpreted policy details and recommended most favorable course of action.
Food and Beverage Server
Mouth Of The South: Southern Grub
01.2024 - Current
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
Boat Crew Member
The Dam Bar and River City Star
05.2021 - 09.2022
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Helped management plan and serve bar menu exceeding customer expectations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
High School Diploma -
Papillion La-Vista South High School
10799 Highway 370 Papillion, NE 68046Bachelor of Communication Studies -
Metropolitan Community College
Omaha, NESkills
- Negotiation
- Advanced oral and written communication skills
- Customer service
- Insurance policy coverage knowledge
- Claims investigation
- Claims adjuster license
- Active listening
- Insurance fraud expertise
Certification
- CIFI - Certified Insurance Fraud Investigator
- CIE - Certified Insurance Examiner
Timeline
Food and Beverage Server
Mouth Of The South: Southern Grub
01.2024 - Current
Bodily Injury Claims Adjuster
Repwest Insurance
05.2022 - Current
Boat Crew Member
The Dam Bar and River City Star
05.2021 - 09.2022
High School Diploma -
Papillion La-Vista South High School
Bachelor of Communication Studies -
Metropolitan Community College