Gregory Schlatter
Cochran,GA
Summary
Driven, empathetic, and analytically-minded professional skilled in conflict resolution and effective communication. Possesses comprehensive understanding of legal liability and medical terminology, coupled with strong investigative and negotiation skills. Dedicated to achieving fair and timely resolutions, ensuring client satisfaction and adherence to company standards.
Overview
10
10
years of professional experience
Work History
Bodily Injury Claims Adjuster
GEICO
05.2018 - 11.2023
- Participated in ongoing training programs to stay up-to-date on industry trends, regulatory changes, and best practices for bodily injury claims handling.
- Negotiated terms and handled settlements and adjustments with attorneys and claimants.
- Interviewed policyholders, witnesses and third parties to gather information and details regarding injury event.
- Prepared and presented complex cases to management and in-house legal team.
- Interviewed relevant parties to determine claim denial or settlement.
- Improved claim resolution times by efficiently managing a caseload of 80-100 bodily injury claims.
- Evaluated coverage, liability and damages and investigated suspicious claims.
- Evaluated policy coverage details to ensure accurate application of benefits and limits in accordance with company guidelines.
- Mentored new adjusters by sharing best practices and offering guidance on complex case management challenges.
Liability Claims Adjuster
GEICO
10.2013 - 05.2018
- Maintained detailed records for each claim, ensuring accuracy and completeness for future reference and audit purposes.
- Established rapport with policyholders through clear communication, empathy, and professionalism during difficult circumstances.
- Trained new adjusters on company policies and procedures, contributing to a well-prepared team of professionals.
- Reduced claims processing time by implementing efficient workflow strategies and prioritizing tasks.
- Managed a caseload of complex liability claims, maintaining organization and meeting deadlines consistently.
- Enhanced customer satisfaction by providing timely updates on claim status and addressing concerns promptly.
Education
High School Diploma -
Crestwood High School
Cresco, IASkills
- Medical records analysis
- Claims investigation
- Insurance policy coverage knowledge
- Settlement negotiation
- Liability assessment
- Negotiation
- Complex coverage issues
- Caseload management
Timeline
Bodily Injury Claims Adjuster
GEICO
05.2018 - 11.2023
Liability Claims Adjuster
GEICO
10.2013 - 05.2018
High School Diploma -
Crestwood High School
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