Asia Green
Houston,TX
Summary
Professional and reliable support specialist with a proven ability to manage inquiries, document interactions, troubleshoot issues, and maintain accurate records across multiple systems. Adept at collaborating with teams, escalating concerns appropriately, and offering calm, solution-oriented customer service. Brings strong organizational abilities, excellent communication skills, and a consistent focus on accuracy and efficiency.
Overview
4
4
years of professional experience
Work History
Account Specialist III
JPMorganChase
Houston, TX
02.2024 - Current
- Oversaw first-line support operations by responding to customer inquiries, documenting issues, and escalating cases as necessary while maintaining confidentiality.
- Collaborated with customers and internal partners to address account access, authentication, and digital banking challenges.
- Maintained comprehensive records by updating support tickets and internal tracking systems to enhance documentation and workflow visibility.
- Supervised system performance monitoring and directed technical issue escalation to appropriate teams for prompt resolution.
- Managed data compilation within support systems to ensure audit readiness and reporting accuracy.
- Fostered a culture of exceptional customer service during high-pressure situations, exemplifying professionalism and effective problem-solving.
- Led team meetings to evaluate outstanding cases and identify opportunities for process enhancements.
Night Auditor/Front Desk Clerk
Marriott International
Houston, TX
07.2023 - 03.2024
- Assisted guests by providing high-quality customer service and addressing concerns while coordinating next steps for escalations.
- Updated reservations, posted charges, and managed end-of-day financial reports through multiple tracking logs and systems.
- Supported operational audits by verifying data accuracy and correcting errors to maintain compliance with internal procedures.
- Collaborated with team members across shifts to communicate outstanding issues and ensure smooth handoffs.
Financial Center Supervisor
Hancock Whitney Bank
New Orleans, LA
07.2021 - 01.2023
- Assisted staff by addressing operational inquiries and guiding compliance procedures.
- Supported accurate branch documentation to meet regulatory standards and facilitate audits.
- Updated operational logs, cash handling records, and internal tracking spreadsheets with precision.
- Communicated effectively with branch leadership, staff, and customers to resolve issues and ensure smooth operations.
- Maintained confidentiality and proper handling of sensitive customer and employee information.
- Delivered exceptional customer service and maintained professionalism during escalations.
- Collaborated with team members to support daily operational needs and achieve branch objectives.
Education
High School Diploma -
Skills
- Customer Service & Professional Communication
- Documentation & Record-Keeping
- Excel & Spreadsheet Management
- Organizational Skills & Attention to Detail
- Confidentiality & Compliance Awareness
- Problem Solving & Critical Thinking
- Cross-Team Collaboration
- Time Management
Timeline
Account Specialist III
JPMorganChase
02.2024 - Current
Night Auditor/Front Desk Clerk
Marriott International
07.2023 - 03.2024
Financial Center Supervisor
Hancock Whitney Bank
07.2021 - 01.2023