Shambrika Tellis
Dallas,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to
handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional
challenges utilizing interpersonal skills, excellent time management and
problem-solving skills. Dependably Specialist successful at meeting high
productivity, quality and performance standards. Efficient and
competent professional.
Overview
18
18
years of professional experience
Work History
Account Specialist III
TD Bank NA
06.2023 - 05.2025
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Completed routine and complex account updates to resolve problems.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
Customer Resolution Specialist
ATT Mobility
07.2010 - 03.2023
- Assisted in the development of training materials focused on improving the skills of other Customer Resolution Specialists within the organization.
- Mentored new hires on best practices in customer resolution techniques, contributing to the overall success of the team.
- Utilized company resources efficiently while resolving customer issues, minimizing costs without compromising quality of service.
- Developed a deep understanding of company products and services, enabling effective troubleshooting and problem-solving abilities when assisting customers.
Department Manager
Walmart Supercenter
06.2007 - 06.2010
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
High School Diploma -
Polytechnic High School
Fort Worth, TX05-2007
Skills
Detail-oriented team player with strong organizational skills Ability to
handle multiple projects simultaneously with a high degree of accuracy
To seek and maintain full-time position that offers professional
challenges utilizing interpersonal skills, excellent time management and
problem-solving skills Dependably Specialist successful at meeting high
productivity, quality and performance standards Efficient and
competent professional
Languages
English
Native or Bilingual
Timeline
Account Specialist III
TD Bank NA
06.2023 - 05.2025
Customer Resolution Specialist
ATT Mobility
07.2010 - 03.2023
Department Manager
Walmart Supercenter
06.2007 - 06.2010
High School Diploma -
Polytechnic High School
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