Asia Gurgies
Sterling Heights,MI
Summary
Driven professional with a robust background in sales and customer service, notably as a Sales Associate at Manic Shoes. Excelled in client account management and customer needs assessment, boosting customer loyalty and satisfaction. Demonstrated inventory control expertise and exceptional verbal communication skills, contributing to a seamless retail operation. Achieved significant sales goals through effective promotional support and product sales strategies.
Overview
6
6
years of professional experience
Work History
Sales Associate
Manic Shoes
02.2018 - 03.2020
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
Material Handler
Detroit Free Press
10.2017 - 02.2018
- Transported inventory items to appropriate locations.
- Used hand-held scanners and physical logs to accurately track item movements.
- Received and unpacked shipments and new equipment as directed.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Food Service Worker
Hampton Inn Suites
04.2014 - 07.2014
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Learned other teammates' work tasks to train as backup.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Developed and maintained positive relationships with customers to enhance service.
- Cleaned and organized kitchen, dining and service areas.
Education
Diploma -
Utica Community Education
Sterling Heights, MI06.2017
Certificate - Pharmacy Technician
Utica Community Education
Sterling Heights, MI05.2016
Skills
- Sales Development
- Inventory Control
- Business Development
- Client Account Management
- Customer Needs Assessment
- Payment Processing
- Order Processing
- Promotional support
- Product Sales
- Guest Relations
- Self-Checkout Assistance
- Cash Handling Accuracy
- Client Service
- Customer Service
- Sales Goals Attainment
- Stocking and Receiving
- Verbal/written communication
- Flexible Schedule
- Retail Store Operations
- Cash Handling
- Cleaning techniques
- Listening Skills
- Store Opening and Closing
- Multi-tasking strength
Languages
Arabic
Native or Bilingual
Chaldean
Native or Bilingual
English
Full Professional
Timeline
Sales Associate
Manic Shoes
02.2018 - 03.2020
Material Handler
Detroit Free Press
10.2017 - 02.2018
Food Service Worker
Hampton Inn Suites
04.2014 - 07.2014
Diploma -
Utica Community Education
Certificate - Pharmacy Technician
Utica Community Education
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