Asia Guy
West Point,United States
Summary
Works to keep and increase customer satisfaction with every phone call. Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Waste Management
Remote
01.2025 - Current
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Customer Service Representative
Blue Cross Blue Shield of North Carolina
California City, CA
03.2023 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Medicaid Customer Service Agent
Accenture
01.2023 - 07.2023
- Handle members, referral sources, and administrative department inquiries
- Communicate with insurance companies and/or support prior authorization requests
- Document all providers/members encounter in clear and concise logs
- Ensure Member' satisfaction and assisting them with issues/concerns related to their health
- Transfer providers/clients to other Contact Center units as needed
- Develop knowledge of members needs and trends to improve customer satisfaction and loyalty
- Remote
- Seasonal Contract
Customer Service Advisor
VXI
06.2021 - 01.2023
- Developed and attained customer experience and sales objectives for the store.
- Sold all products and services offered by the Company.
- Handled all customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders.
- Maintained strong knowledge of all products, accessories, pricing plans, promotions, and service features.
- Maintained knowledge of competitive offers, handled service inquiries from customers.
- Provided efficient, courteous customer service and assist in all aspects of product offerings and services.
- Ensured an extraordinary customer experience.
- Remote
Education
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Itawamba Community College
Fulton, MS01.2021
High School Diploma - undefined
West Point High School
01.2020
Skills
- Problem Solving
- Creativity
- Leadership
- Communication
- Customer Service
- EXPERIENCE
- Member Services
- Tech Support
- Medicaid
- Review
- Billing
- Troubleshooting
- Healthcare Insurance
- Claims
- Transaction
Timeline
Customer Service Representative
Waste Management
01.2025 - Current
Customer Service Representative
Blue Cross Blue Shield of North Carolina
03.2023 - 01.2025
Medicaid Customer Service Agent
Accenture
01.2023 - 07.2023
Customer Service Advisor
VXI
06.2021 - 01.2023
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Itawamba Community College
High School Diploma - undefined
West Point High School