Asia Hall
Daytona Beach,FL
Summary
Compassionate and dedicated innovator with comprehensive knowledge of caretaking and sustainable development of human interaction. Skilled in assisting with health coverage and sales representation. Devoted artisan of computer-based software, constantly seeking opportunities to leverage expertise in creating innovative solutions. Strong passion for helping others and a keen eye for detail, striving to make a positive impact in the lives of individuals and contribute to the advancement of society.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Agent
Health Insurance
03.2023 - 11.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Call Center Representative
Brown & Brown
09.2022 - 10.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Home Health Aide
Comfort Keepers
04.2021 - 08.2023
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Associate
Rack Room
01.2020 - 05.2021
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
Education
Associate of Arts - Business
Daytona State
Daytona Beach, FL04.2024
High School Diploma -
Mainland High School
Daytona Beach, FL05.2022
Skills
- Sales Transaction Processing
- Marketing Experienced
- Analytical Experienced
- Adaptability Expert
- Decision Making Expert
- Creativity Expert
- Leadership Expert
- ADLs
- Medicare
- Sales
- Prospective Client Engagement
- Customer Outreach Calls
- In-Home Care
- CPR
- Customer service
- Effective Cleaning Techniques
- Experienced Insurance Sales Representative
- Patient Medication Management
Certification
- Certified Medication Technician
- CPR Certification
- Health Insurance License
- AED Certification
Additional Information
Cpr Certified, Med Tech Certified, Cash register, ADLs, Medicare, Sales, Cold calling, Outbound calling, Home care, Serving, CPR, Customer service, Cleaning, Insurance sales, Cash handling, Medication Administration
Timeline
Insurance Agent
Health Insurance
03.2023 - 11.2024
Call Center Representative
Brown & Brown
09.2022 - 10.2024
Home Health Aide
Comfort Keepers
04.2021 - 08.2023
Associate
Rack Room
01.2020 - 05.2021
High School Diploma -
Mainland High School
Associate of Arts - Business
Daytona State
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