Asia Hodges
Los Angeles,CA
Summary
A proven Retail Associate with a track record of enhancing customer satisfaction and sales at Ross Dress for Less. Expert in merchandise display and customer engagement, I excel in creating a welcoming shopping environment and boosting sales through effective product merchandising and interpersonal communication. Demonstrates reliability and a keen sense for loss prevention, contributing significantly to store success. Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
5
5
years of professional experience
Work History
Retail Associate
Ross Dress for Less
Los Angeles, CA
06.2022 - 07.2023
- Engaged with customers to determine appropriate items to fit needs.
- Processed payments and handled exchanges, returns and refunds according to company policy.
- Adhered to loss prevention policies, identifying and reporting potential security issues.
- Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
- Recommended, selected and located merchandise based on customer desires.
- Walked sales floor and remained aware of customer actions to maintain safe and secure shopping environment.
- Created price tags and merchandise signs for new items.
- Cleaned shelves, counters and tables to maintain organized store.
Cashier
McDonald's Restaurant
Los Angeles, CA
02.2021 - 04.2023
- Processed customer orders and managed cash transactions efficiently.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Processed sales transactions to prevent long customer wait times.
- Performed other duties as assigned by management.
Retail Associate
Forver 21
Torrance, CA
03.2018 - 10.2019
- Engaged with customers to determine appropriate items to fit needs.
- Adhered to loss prevention policies, identifying and reporting potential security issues.
- Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
- Recommended, selected and located merchandise based on customer desires.
- Walked sales floor and remained aware of customer actions to maintain safe and secure shopping environment.
- Placed special orders or called other stores to find desired items.
- Participated in promotional activities such as setting up displays or distributing marketing materials.
- Created price tags and merchandise signs for new items.
- Cleaned shelves, counters and tables to maintain organized store.
Food Service Worker
Dennys Restaurant
San Pedro, CA
05.2018 - 08.2019
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Followed recipes and customer requests to prepare meals.
- Maintained safe food handling practices to prevent germ spread.
- Served meals to customers in a friendly and courteous manner.
- Greeted customers upon arrival in the dining area.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Refilled condiments, napkins and server workstations.
- Delivered food orders promptly and accurately to guests tables.
Education
Associate of Arts - Sociology
Community College of Compton
Compton, CA08-2023
High School Diploma -
Gardena High School
Gardena, CA06-2016
Skills
- Damaged goods processing
- Proficient with planograms and schematics
- Merchandise display
- Reliability and punctuality
- Sales promotion
- Loss prevention awareness
- Verbal and written communication
- Self-directed learning
- Product merchandising
- Hospitality and accommodation
- Cash register operation
- Customer engagement
Timeline
Retail Associate
Ross Dress for Less
06.2022 - 07.2023
Cashier
McDonald's Restaurant
02.2021 - 04.2023
Food Service Worker
Dennys Restaurant
05.2018 - 08.2019
Retail Associate
Forver 21
03.2018 - 10.2019
Associate of Arts - Sociology
Community College of Compton
High School Diploma -
Gardena High School