Asia Howard
Jacksonville,FL
Summary
Dedicated professional with 7 years of experience in the financial sector, including roles as Loan Closer Associate and Quality Review Analyst. Proven track record in resolving issues, ensuring compliance, and maintaining high standards of customer service. Eager to leverage these skills in a Customer Service Representative role.
Overview
8
8
years of professional experience
Work History
Quality Control and Review Specialist
Landstar Transportation Logistics
Jacksonville , FL
2024.02 - Current
- Received and processed toll payments from toll facilities.
- Performed daily cash reconciliation of all toll transactions.
- Researched discrepancies in payment data and resolved accordingly.
- Monitored and classified vehicles passing through toll lanes to comply with company procedures.
Loan Closer Associate
PNC Bank
2023.07 - 2023.09
- Addresses inquiries related to the closing process, ensuring clients have a clear understanding of requirements
- Resolves pending issues and meets conditions set by underwriting approval prior to loan closing, maintaining a smooth transaction flow
- Manages documentation for various loan types including Conventional, FHA VA, CEMA, refinance and purchase transactions, ensuring all necessary paperwork is accurate and complete.
- Reviewed loan documents for accuracy and completeness.
- Coordinated the timely funding of loans by communicating with underwriting departments at various lending institutions.
- Maintained accurate records pertaining to each loan file in compliance with company policies and procedures.
Quality Review Analyst (STA)
PNC Bank
2022.11 - 2023.06
- Conducted thorough audits for a multitude of accounts, ensuring both accuracy and efficiency in turnaround times
- Assessed documentation and job aids to confirm compliance and the comprehensive nature of loan processes
- Identified and reported defects within loan applications, initiating corrective actions by escalating issues to relevant personnel.
Title Reviewer (STA)
2021.11 - 2022.11
- Conducted comprehensive research and analysis on various legal documents, including judgements, tax liens, oil and gas leases, and UCC filings, to ensure the clearance of outdated or open non-release mortgages reflected on titles
- Verified and revised property vesting details as required, demonstrating adaptability to changing situations and thorough attention to detail
- Streamlined the review process for 8-10 loans daily and ensured clear title for properties across 49 states, exhibiting strong multitasking and organizational skills.
Loan Closer Associate
PNC Bank
2019.12 - 2021.11
- Selected to authorize wire transfers, ensuring seamless loan funding across various teams
- Ensured accurate loan funding by diligently requesting and verifying wire transfer amounts in a time-sensitive environment
- Maintained financial integrity by reviewing and rectifying cash audit outages and disbursement agreement inconsistencies.
Loan Closer Associate
PNC Bank
2016.04 - 2019.07
- Managed, reviewed, and ensured the precision of an average of 100 loan documents monthly, facilitating timely disbursement of funds
- Fostered robust relationships with internal stakeholders and external companies, enhancing the efficiency of document retrieval and file perfection
- Recognized as a department top performer for exceptional customer service, collaboration, and a 100% quality assurance rating; additionally, chosen for a job shadowing program to impart knowledge of funding processes to other department members.
Education
Graduate, Financial Operations Training -
Year Up Program
01.2016
Skills
- Competent in Microsoft Office Suite
- Account Reconciliation
- Financial Records Review
- Training Proficiency
- Data Entry
- Verifying Information
- Processing Documents
- Writing And Verbal Communication
- Document Uploading
- Relationship Building And Management
References
References available upon request.
Timeline
Quality Control and Review Specialist
Landstar Transportation Logistics
2024.02 - Current
Loan Closer Associate
PNC Bank
2023.07 - 2023.09
Quality Review Analyst (STA)
PNC Bank
2022.11 - 2023.06
Title Reviewer (STA)
2021.11 - 2022.11
Loan Closer Associate
PNC Bank
2019.12 - 2021.11
Loan Closer Associate
PNC Bank
2016.04 - 2019.07
Graduate, Financial Operations Training -
Year Up Program
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