Asia Johnson
Mesquite,TX
Summary
Dependable Interviewer with demonstrated abilities to handle issues with tact and remain calm under pressure. Offering over 7+ years of expertise in various roles for organizations in Customer Service. An enthusiastic personality with skills in active listening and problem solving
Overview
6
6
years of professional experience
Work History
Research Interviewer
Titan Technologies International
DALLAS, TX
08.2021 - Current
- Ensured compliance with applicable regulations pertaining to privacy and confidentiality of respondents' personal information during all stages of the research process.
- Conducted in-depth interviews with participants to gather data and information on research topics.
- Verified accuracy of data collected by double-checking all forms for completeness, accuracy, and consistency prior to submitting them for review.
- Maintained accurate records of all contact attempts with potential respondents.
- Managed a large caseload of telephone interviews 100+ calls daily while meeting quality standards set by supervisors.
- Utilized effective listening skills when interacting with participants during interviews.
Package Handler
FedEx
Dallas, TX
10.2020 - 07.2021
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Stacked boxes onto pallets in an efficient manner..
- Inspected packages for damages or defects and recorded any issues found.
- Packed boxes and stock using organizational guidelines.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
CUSTOMER SERVICE REPRESENATIVE
NTTA
Dallas, TX
08.2018 - 10.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handles 100+ calls daily, giving detailed, friendly and polite customer service to ensure customers retention and satisfaction.
Education
Some College (No Degree) -
SAM HOUSTON STATE UNIVERISTY
Huntsville, TXSkills
- Interrogation Skills
- Administering Interviews
- Confidential Data Protection
- Regulatory Compliance
- Analytical Thinking
- Data Entry
- Research And Analysis
- Attention To Detail
- Verbal And Written Communication
- Escalated Customer Support
Timeline
Research Interviewer
Titan Technologies International
08.2021 - Current
Package Handler
FedEx
10.2020 - 07.2021
CUSTOMER SERVICE REPRESENATIVE
NTTA
08.2018 - 10.2020
Some College (No Degree) -
SAM HOUSTON STATE UNIVERISTY
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