Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Turnage

Glen Allen,Virginia

Summary

Customer Service Representative with strong skills in oral and written communication, active listening and analytical problem-solving. Enhances customer experiences by employing active listening and problem-solving ability to understand customer desires, and provide customized solutions to build loyalty and trust.

Overview

23
23
years of professional experience

Work History

Research Interviewer

Verafast (Remote)
10.2023 - Current
  • Conduct telephone interviews of general population to collect data for research studies
  • Use rebuttal techniques while eliminating biases
  • Handle all calls with quality assurance protocols and professionalism

Reservation Specialist

Hotel Planner (Remote)
05.2023 - Current
  • Provide customers with information about availability and pricing
  • Handle billing information over the phone
  • Assist customers with making reservations and enter reservation details into computer system


Survey Interviewer

Shiftsmart (Remote)
06.2022 - 11.2022
  • Followed scripted questionnaires verbatim to collect research data
  • Used rebuttal techniques while eliminating biases
  • Conducted surveys via softphone system to handle all calls with quality assurance protocols and professionalism

ESL Tutor

Education First (Remote)
02.2021 - 04.2022
  • Taught English to students ages 6-10 years old
  • Improved grammar and conversational skills
  • Utilized a digital teaching platform to implement lessons

ESL Tutor

Cambly (Remote)
10.2019 - 02.2021
  • Assisted students in the improvement of reading, writing, and speaking skills
  • Encouraged conversation while correcting grammar and pronunciation
  • Provided reading materials and remedial work as necessary

Substitute Teacher/Instructional Assistant

Richmond Public Schools
01.2011 - 12.2019
  • Carried out the duties of a regular classroom teacher
  • Implemented meaningful lesson plans in conjunction with VA Department of Education Standards
  • Maintained proper classroom management and safety for all students in the creation of an environment that was conducive to learning

Nurse Aide

Senior Solutions Of Richmond
12.2006 - 04.2010
  • Provided personal care and assistance to senior adults
  • Provided medicine reminders and monitor vital signs
  • Maintained cleanliness and order in the client’s living area

Police Support Technician III

Henrico County Police
07.2003 - 02.2004
  • Identified, booked and photographed arrested subjects utilizing VCIN/NCIC systems
  • Provided order and security within the work area of the jail
  • Performed clerical duties using Microsoft Office including data entry and record keeping to support the police

Program Support Technician

Department Of State Police
09.2000 - 06.2002
  • Determined firearm seller/dealer eligibility based upon examination of criminal history
  • Performed Query Gun Buyer transactions via telephone and data entry
  • Carried out clerical duties to further support the Firearms Transaction Center

Education

Bachelor of Science - Criminal Justice

Virginia Commonwealth University
Richmond, VA
05.2000

Skills

  • Researching and accurate record-keeping ability
  • Data entry and customer service skills
  • Ability to maintain security of confidential information

Timeline

Research Interviewer

Verafast (Remote)
10.2023 - Current

Reservation Specialist

Hotel Planner (Remote)
05.2023 - Current

Survey Interviewer

Shiftsmart (Remote)
06.2022 - 11.2022

ESL Tutor

Education First (Remote)
02.2021 - 04.2022

ESL Tutor

Cambly (Remote)
10.2019 - 02.2021

Substitute Teacher/Instructional Assistant

Richmond Public Schools
01.2011 - 12.2019

Nurse Aide

Senior Solutions Of Richmond
12.2006 - 04.2010

Police Support Technician III

Henrico County Police
07.2003 - 02.2004

Program Support Technician

Department Of State Police
09.2000 - 06.2002

Bachelor of Science - Criminal Justice

Virginia Commonwealth University

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Kimberly Turnage