Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Turnage

Glen Allen,Virginia

Summary

Customer Service Representative with strong skills in oral and written communication, active listening and analytical problem-solving. Enhances customer experiences by employing active listening and problem-solving ability to understand customer desires, and provide customized solutions to build loyalty and trust.

Overview

23
23
years of professional experience

Work History

Research Interviewer

Verafast (Remote)
Rocky River, OH
10.2023 - Current
  • Conduct telephone interviews of general population to collect data for research studies
  • Use rebuttal techniques while eliminating biases
  • Handle all calls with quality assurance protocols and professionalism

Reservation Specialist

Hotel Planner (Remote)
West Palm Beach, FL
05.2023 - Current
  • Provide customers with information about availability and pricing
  • Handle billing information over the phone
  • Assist customers with making reservations and enter reservation details into computer system


Survey Interviewer

Shiftsmart (Remote)
San Francisco, CA
06.2022 - 11.2022
  • Followed scripted questionnaires verbatim to collect research data
  • Used rebuttal techniques while eliminating biases
  • Conducted surveys via softphone system to handle all calls with quality assurance protocols and professionalism

ESL Tutor

Education First (Remote)
Cambridge, MA
02.2021 - 04.2022
  • Taught English to students ages 6-10 years old
  • Improved grammar and conversational skills
  • Utilized a digital teaching platform to implement lessons

ESL Tutor

Cambly (Remote)
San Francisco, CA
10.2019 - 02.2021
  • Assisted students in the improvement of reading, writing, and speaking skills
  • Encouraged conversation while correcting grammar and pronunciation
  • Provided reading materials and remedial work as necessary

Substitute Teacher/Instructional Assistant

Richmond Public Schools
Richmond, VA
01.2011 - 12.2019
  • Carried out the duties of a regular classroom teacher
  • Implemented meaningful lesson plans in conjunction with VA Department of Education Standards
  • Maintained proper classroom management and safety for all students in the creation of an environment that was conducive to learning

Nurse Aide

Senior Solutions Of Richmond
Richmond, VA
12.2006 - 04.2010
  • Provided personal care and assistance to senior adults
  • Provided medicine reminders and monitor vital signs
  • Maintained cleanliness and order in the client’s living area

Police Support Technician III

Henrico County Police
Henrico, VA
07.2003 - 02.2004
  • Identified, booked and photographed arrested subjects utilizing VCIN/NCIC systems
  • Provided order and security within the work area of the jail
  • Performed clerical duties using Microsoft Office including data entry and record keeping to support the police

Program Support Technician

Department Of State Police
Chesterfield, VA
09.2000 - 06.2002
  • Determined firearm seller/dealer eligibility based upon examination of criminal history
  • Performed Query Gun Buyer transactions via telephone and data entry
  • Carried out clerical duties to further support the Firearms Transaction Center

Education

Bachelor of Science - Criminal Justice

Virginia Commonwealth University
Richmond, VA
05.2000

Skills

  • Researching and accurate record-keeping ability
  • Data entry and customer service skills
  • Ability to maintain security of confidential information

Timeline

Research Interviewer

Verafast (Remote)
10.2023 - Current

Reservation Specialist

Hotel Planner (Remote)
05.2023 - Current

Survey Interviewer

Shiftsmart (Remote)
06.2022 - 11.2022

ESL Tutor

Education First (Remote)
02.2021 - 04.2022

ESL Tutor

Cambly (Remote)
10.2019 - 02.2021

Substitute Teacher/Instructional Assistant

Richmond Public Schools
01.2011 - 12.2019

Nurse Aide

Senior Solutions Of Richmond
12.2006 - 04.2010

Police Support Technician III

Henrico County Police
07.2003 - 02.2004

Program Support Technician

Department Of State Police
09.2000 - 06.2002

Bachelor of Science - Criminal Justice

Virginia Commonwealth University
Kimberly Turnage