Asia Johnson
Philadelphia,PA
Summary
Results focused, quality-driven professional eager to leverage experience in the business sectors. Trained in all aspects of investigations, reviewing financial documentation, and interpreting state rules and regulations. Skilled in outlining risk assessments and discussing recommendations with upper management. Extensive experience performing a wide range of functions in various administrative roles.
Overview
8
8
years of professional experience
Work History
Caesars Entertainment Corp
Staff Internal Auditor
Atlantic City, NJ
08.2017 - 03.2018
- Asssed compliance with jurisdictional regulatory requirements, financial accounting and auditing standards
- Planed and completed compliance, financial and operational audits
- Examined and documented risks to determines teh effectiveness of business controls
- Observed business processes, performed field work, and analyzed and compiled accounting documentation
- Investigated discrepancies that were discovered during the auditing process.
- Audited casino count rooms with over $2 million dollars in currency and chips
Progressive Insurance Company
Bodily Injury Adjuster
South Plainfield, NJ
01.2016 - 07.2017
- Interpreted policies and analyzes details gathered to determine the best course of action
- Evaluated and settled attorney represented bodily injury claims
- Reviewed and analyzed medical reports and bills
- Investigated and recovered insurance proceeds from third party liability carriers
- Negotiated with attorneys concerning state rules and regulations
- Issued insurance settlements of up to $100,000
Medical Adjuster Intermediate
Progressive Insurance Company
Iselin, NJ
04.2014 - 01.2016
- Identified, analyzed and determined medical necessity, pre-existing conditions and benefits eligibility
- Reviewed and interpeted policy language into coverage decisions
- Reviewed and processed high dollar medical bills
- Ensured medicals bills were paid accurately according to billed CPT codes
- Reviewed subrogation demands, payments ledgers and explanation of benefits from health insurance carriers
- Trained other staff members on effectively handling complex claims
- Manage 200+ complex medical claims
Medical Adjuster
Progressive Insurance Company
Iselin, NJ
06.2013 - 04.2014
- Interviewed claimants, medical specialists and employers to determine pertinent claim information
- Evaluated insurance policies and analyzed damages to determine coverage.
- Obtained recorded statements from all involved parties
- Analyzed departmental documents for appropriate distribution and filing.
- Responded to customer requests via telephone and email.
- Handled 300+ claims until closure
Licensed Financial Service Representative
Td Bank
Wildwood, NJ
05.2012 - 05.2013
- Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives
- Implemented financial planning recommendations
- Maintained accurate records of expense purchasing for all necessary store supplies
- Reconciled clients accounts and resolved banking issues
- Facilitated sales seminars at local businesses for employees
- Reconciled banking day for branch operations
Customer Service Representative
Td Bank
Wildwood, NJ
08.2010 - 05.2012
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Opened business and personal accounts, Inputted mortgage and loan applications
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Achieved sales goals and service performance requirements
- Earned managements trust by serving as key holder, responsibly opening and closing store
- Coordinated daily cash reconciliation at a high-volume location
Substitute Teacher
Wildwood Public Schools
Wildwood, NJ
01.2010 - 03.2013
- Worked with principal’s office on disciplinary and safety issues.
- Implemented prepared lesson plans in established classrooms.
- Maintained a safe and orderly classroom.
- Instructed, tutored, and mentored individual students.
- Completed documentation of attendance, grades, and other required details.
Education
Bachelor of Science - Business Management
William Paterson University
2009
Skills
- Knowledge in Oracle
- Time management
- Strong knowledge of Federal/State regulations
- Microsoft Word, Excel, Outlook, Powerpoint
- Account management
- Excellent work ethic
- Strong interpersonal skills
- Extremely organized
- Data analysis
- Risk management processes and analysis
Timeline
Caesars Entertainment Corp
Staff Internal Auditor
08.2017 - 03.2018
Progressive Insurance Company
Bodily Injury Adjuster
01.2016 - 07.2017
Medical Adjuster Intermediate
Progressive Insurance Company
04.2014 - 01.2016
Medical Adjuster
Progressive Insurance Company
06.2013 - 04.2014
Licensed Financial Service Representative
Td Bank
05.2012 - 05.2013
Customer Service Representative
Td Bank
08.2010 - 05.2012
Substitute Teacher
Wildwood Public Schools
01.2010 - 03.2013
Bachelor of Science - Business Management
William Paterson University
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