Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Asia Jordan

Clarksville,TN

Summary

Dynamic professional with a proven track record at CBE Companies Inc., excelling in customer support and problem-solving. Leveraged strong communication skills to resolve complex issues, enhancing client satisfaction. Adept at data entry and financial advising, consistently driving sales growth through strategic upselling and relationship building.

Overview

5
5
years of professional experience

Work History

Call Center Representative

CBE Companies Inc.
Clarksville, TN
04.2023 - 12.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

Tech Advisor

Conduent
Florham Park, NJ
08.2022 - 04.2023
  • Advised stakeholders on the strategic alignment of technology investments with organizational objectives, maximizing ROI.
  • Established effective communication channels between technical teams and non-technical stakeholders to ensure project success.

Sales Representative

Alorica
Irvine, CA
02.2021 - 08.2022
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Service Desk Agent

Walmart
02.2020 - 02.2021
  • Addressed user customer service concerns and decided when to escalate problems to specialist team members.
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.

Education

Personal Finance

McGavock Highschool
Nashville, TN
05.2019

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Financial advising

Languages

English
Full Professional

Timeline

Call Center Representative

CBE Companies Inc.
04.2023 - 12.2024

Tech Advisor

Conduent
08.2022 - 04.2023

Sales Representative

Alorica
02.2021 - 08.2022

Service Desk Agent

Walmart
02.2020 - 02.2021

Personal Finance

McGavock Highschool