Asia Knox
Pineville,NC
Summary
Over 10 years of experience in customer service that includes maintaining a safe and diverse environment for teammates, management, and customers. Educator for teammates in company policies and procedure's, scheduling, and on the job trainer. I am a hard worker, who is willing and ready to learn and currently perusing a career in Health Science.
Overview
10
10
years of professional experience
Work History
Cashier
Cookout
04.2014 - Current
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Trained and mentored new sales representatives.
Team Lead
American Woodmark / RSI
06.2021 - 08.2022
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Held weekly team meetings to inform team members on company news and updates.
Security Guard Officer
Securitas Security Services USA
11.2015 - 06.2019
- Checked and verified photo identification prior to granting facility access.
- Monitored employee activities, confirming compliance with security regulations.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Education
Bachelor of Science - Health Science
Indiana University - Purdue University Indianapolis
Indianapolis, IN06.2028
High School Diploma -
Forestview High School
Gastonia, NC06.2015
Skills
- Customer Assistance & Relations
- Continues Education & Training
- Courteous & Professional
- Proficient Record keeping
- Cash Handling and Management
- Employee Scheduling, Training, Safety and Supervision
- Safety Processes and Procedures
- Overseeing Daily Activities
- Sanitation
Timeline
Team Lead
American Woodmark / RSI
06.2021 - 08.2022
Security Guard Officer
Securitas Security Services USA
11.2015 - 06.2019
Cashier
Cookout
04.2014 - Current
Bachelor of Science - Health Science
Indiana University - Purdue University Indianapolis
High School Diploma -
Forestview High School