SHAWNA JIMENEZ
Rockport,TX
Summary
I am seeking to obtain a quality leadership position within the Culligan Ultrapure that will value my existing skills and abilities while providing both professional and personal growth. Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
29
29
years of professional experience
1
1
Certification
Work History
General Manager
Culligan Ultrapure of Corpus Christi, TX
04.2024 - Current
- Streamlined operational workflows to enhance efficiency and reduce costs.
- Developed and executed strategic plans to drive organizational growth and operational excellence.
- Mentored supervisors on best practices in operations management and team leadership.
- Established key performance indicators to monitor operational effectiveness and ensure compliance with industry standards.
- Collaborated with executive leadership to align operational strategies with overall business objectives.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Delivered consistent results in challenging market conditions through sound decision-making
- Trained, coached and mentored staff
- Analyzed and reported on key performance metrics to senior management.
- Increased profit by streamlining operations.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Built loyalty and reduce turnover.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Inventory management
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led cross-functional teams to implement process improvements across multiple departments.
- Moved branch to new location while maintaining everyday business needs
- Analyzed performance metrics to identify areas for improvement and optimize resource allocation.
- Implemented feedback from customer surveys VOC
- Manage multiple employees in the branch, Office Staff, Sales Reps, Route Drivers, Service Techs, & Warehouse Staff
Household Sales Representative
Culligan Ultrapure of Corpus Christi, TX
07.2023 - 05.2024
- Consulting our customers on how to better
improve their water quality from well water to city water. - Helping them understand their problem water and how our products help them improve their water quality. Such as selling Bottled Water, RO systems, Water Softeners, and Prefiltration Systems and extended product services. While also bringing in more revenue for our company through marketing. Example: Door
hangers, EDDMs, Call events, and trade shows. - Increased customer satisfaction by providing expert product knowledge and tailored solutions.
- Trained new sales associates on company policies and effective selling techniques.
- Analyzed customer feedback to identify service improvements and enhance overall experience.
- Collaborated with team members to develop promotional strategies that boosted sales performance.
- Maintained accurate records of sales transactions and customer interactions
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Implemented feedback from customer surveys VOC
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
General Manager
Culligan Ultrapure of Colorado
09.2021 - 06.2023
- Worked as a GM and Sales for Montrose, Co
- Worked GM Carbondale, CO
- Streamlined operational workflows to enhance efficiency and reduce costs.
- Developed and executed strategic plans to drive organizational growth and operational excellence.
- Mentored supervisors on best practices in operations management and team leadership.
- Established key performance indicators to monitor operational effectiveness and ensure compliance with industry standards.
- Collaborated with executive leadership to align operational strategies with overall business objectives.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Delivered consistent results in challenging market conditions through sound decision-making
- Trained, coached and mentored staff
- Analyzed and reported on key performance metrics to senior management.
- Increased profit by streamlining operations.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Built loyalty and reduce turnover.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Inventory management
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led cross-functional teams to implement process improvements across multiple departments.
- Moved branch to new location while maintaining everyday business needs
- Analyzed performance metrics to identify areas for improvement and optimize resource allocation.
- Consulting our customers on how to better improve their water quality from well water to city water.
- Helping them understand their problem water and how our products help them improve their water quality. Such as selling Bottled Water, RO systems, Water Softeners, and Prefiltration Systems and extended product services. While also bringing in more revenue for our company through marketing.
- Increased customer satisfaction by providing expert product knowledge and tailored solutions.
- Trained new sales associates on company policies and effective selling techniques.
- Analyzed customer feedback to identify service improvements and enhance overall experience.
- Collaborated with team members to develop promotional strategies that boosted sales performance.
- Maintained accurate records of sales transactions and customer interactions
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Implemented feedback from customer surveys VOC
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
Household Sales Representative
Culligan Ultrapure of Corpus Christi, TX
06.2020 - 08.2021
- Consulting our customers on how to better improve their water quality from well water to city water.
- Helping them understand their problem water and how our products help them improve their water quality. Such as selling Bottled Water, RO systems, Water Softeners, and Prefiltration Systems and extended product services. While also bringing in more revenue for our company through marketing. Example: Door hangers, EDDMs, Call events, and trade shows.
- Increased customer satisfaction by providing expert product knowledge and tailored solutions.
- Trained new sales associates on company policies and effective selling techniques.
- Analyzed customer feedback to identify service improvements and enhance overall experience.
- Collaborated with team members to develop promotional strategies that boosted sales performance.
- Maintained accurate records of sales transactions and customer interactions
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Implemented feedback from customer surveys VOC
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
Customer Service Representative
Culligan Ultrapure of Corpus Christi, TX
04.2017 - 05.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed bottled water deliveries, ensuring timely delivery and customer satisfaction.
- Managed Service scheduling and install scheduling
- Provided training and support to new team members, enhancing overall service quality.
- Documented customer interactions in Unco and then Netsuite/Oracle system for accurate record-keeping and follow-up.
- Accounts receivable and collections
- Inventory control
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
Department Manager
Walmart
05.2008 - 04.2017
- Had any roles while employed with Walmart. Customer Service Manager, Department Manager of Home Goods, Department Manager of Electronics, Department Manager of Dairy and Frozen, Department Manager of Infants and Shoes, Zone Manager Supervisor and working in Personnel. Was Head Lead on many projects in our facility. Responsibilities: Cashiering, Merchandising, Inventory Control, Product Ordering, Customer Service, Stocking, Training new employees. Proactively participated in meetings and helped create new practices. Consistently met my short and long-term targets. Supervised and delegated tasks to a team of [12] people.
Sales Associate
Best Buy
11.2002 - 03.2007
- Selling electronics, media, and extended services to our customers. Skills and responsibilities while employed with Best Buy: Trained, coached, and supervised new staff members. Accurately handled large amounts of money on the cash register. Inventory Control. Merchandising. Helped management to identify workflow issues and find solutions. Customer Service. Answered calls, responded to emails, and spoke with clients face-to-face. Handled customer complaints with empathy and composure.
Store Manager
Fast Forward
01.1997 - 10.2002
- Responsibilities: Running a profitable skate boarding shop. Customer Service. Inventory Control. Scheduling of Employees. Merchandising. Hiring. Ordering Product. Consistently met my short and long-term targets. Accurately handled large amounts of money on the cash register. Budget/ Revenue Management. Pitched ideas on how to improve performance and efficiency. Supervised and delegated tasks to a team of [12] people. Set up skate boarding demos with professional skate boarders across the country such as Tony Hawk.
Education
Medical Assisting -
High-Tech Institute
Irving, TX07-2006
Pre requisites for Nursing Program - undefined
Brookhaven Community College
Farmers Branch, TX04-2026
Skills
- Customer assistance & relations
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Sales expertise
- Training and development
- Inventory control
- P&L management
- Consistently meet goals
- Project planning
Accomplishments
- Culligan Water Texas Employee of the Year 2020
- Two MVPs from General Manager of Best Buy
- Academic Excellence High Tech Institute and Brookhaven Community College
Certification
IBWA Plant Operator Certification
Timeline
General Manager
Culligan Ultrapure of Corpus Christi, TX
04.2024 - Current
Household Sales Representative
Culligan Ultrapure of Corpus Christi, TX
07.2023 - 05.2024
General Manager
Culligan Ultrapure of Colorado
09.2021 - 06.2023
Household Sales Representative
Culligan Ultrapure of Corpus Christi, TX
06.2020 - 08.2021
Customer Service Representative
Culligan Ultrapure of Corpus Christi, TX
04.2017 - 05.2020
Department Manager
Walmart
05.2008 - 04.2017
Sales Associate
Best Buy
11.2002 - 03.2007
Store Manager
Fast Forward
01.1997 - 10.2002
Pre requisites for Nursing Program - undefined
Brookhaven Community College
Medical Assisting -
High-Tech Institute
Awards & Acheivements
EJ Culligan Award 2025
Culligan Top Dealer Award Medium Market 2025
Culligan Ultrapure Best of The Best: Best Performance to Revenue Budget 2025
Culligan Ultrapure Best of Best Above & Beyond 2021
Culligan Ultrapure Texas Employee of the Year 2020
Two MVPs from General Manager of Best Buy
Academic Excellence High Tech Institute and Brookhaven Community College