Asia Lacey
Birmingham
Summary
Well-rounded customer service professional with 5+ years of experience supporting clients in fast-paced administrative settings. Strong background in communication, coordination, and patient interaction, with a growing foundation in healthcare practices. Eager to expand my career in a setting focused on compassionate, quality care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administration Clerk
Renew Dermatology
Homewood, AL
04.2024 - Current
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Processed patient records and documents, ensuring compliance with privacy regulations.
- Built strong expertise in cosmetic products and procedures to provide clear, accurate information and support informed patient decisions.
- Assisted in billing procedures by verifying insurance coverage and processing payments.
- Supported the distribution of compounded prescription medications while ensuring accuracy, confidentiality, and compliance with office procedures.
- Input data into spreadsheets and databases.
Senior Administrative Assistant
Jefferson County Courthouse
Birmingham, AL
03.2023 - 02.2024
- Managed confidential documents and maintained compliance with legal protocols and procedures.
- Coordinated jury duty scheduling and managed daily juror attendance for court proceedings.
- Reviewed, processed, and documented medical and hardship excuse requests in compliance with court policies.
- Communicated with physicians’ offices to verify medical exemption documentation when necessary.
- Provided clear guidance to jurors regarding summons procedures, deferrals, qualifications, and disqualifications.
- Maintained accurate juror records within the court’s case management system.
- Managed inventory and ordered office supplies for judicial staff and chambers, ensuring uninterrupted court operations.
- Handled high-volume phone and in-person inquiries with professionalism and confidentiality.
Server/Cocktail Bartender
Seasons 52
Birmingham, AL
06.2021 - 01.2023
- Delivered exceptional customer service, ensuring positive dining experiences for guests.
- Managed food and beverage orders accurately, maintaining high standards of quality and presentation.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Trained new servers on menu offerings, service standards, and operational procedures.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Customer Service Representative
Two Maids & A Mop Franchising
Birmingham, AL
10.2021 - 12.2022
- Resolved customer inquiries and issues efficiently, ensuring high levels of satisfaction.
- Managed remote scheduling for residential and commercial cleaning services.
- Generated recurring revenue by selling weekly, Bi-weekly, and monthly cleaning service subscriptions.
- Handled client communications, maintained accurate records, and resolved service inquiries to ensure customer satisfaction.
Server
J Alexander's
Hoover, AL
05.2019 - 02.2020
- Delivered exceptional customer service by anticipating guest needs and providing timely assistance.
- Managed food and beverage orders using POS systems, ensuring accurate billing and prompt service.
- Trained and mentored new staff on menu items, service standards, and operational procedures.
- Collaborated with kitchen team to coordinate order timing, enhancing overall dining experience for guests.
Education
Associates Degree in Nursing -
Jefferson State Community College
Birmingham, Alabama, AL05-2028
Associate of Arts - Pre-Nursing
Jefferson State Community College
Birmingham, Alabama, AL05-2026
Skills
- Data entry proficiency
- Paperwork and documentation
- Data entry
- Telephone reception
- Telephone etiquette
- Interpersonal and written communication
- Document scanning
- Scheduling appointments
- Administrative support
- Quality control
- Basic accounting
Certification
American Heart Association- BLS CPR Certification- August 2025
Timeline
Administration Clerk
Renew Dermatology
04.2024 - Current
Senior Administrative Assistant
Jefferson County Courthouse
03.2023 - 02.2024
Customer Service Representative
Two Maids & A Mop Franchising
10.2021 - 12.2022
Server/Cocktail Bartender
Seasons 52
06.2021 - 01.2023
Server
J Alexander's
05.2019 - 02.2020
Associates Degree in Nursing -
Jefferson State Community College
Associate of Arts - Pre-Nursing
Jefferson State Community College