Asia Lawson
Jacksonville
Summary
Healthcare professional with expertise in navigating complex systems, recognized for enhancing client decision-making and compliance at Automated Health Systems Inc. Proficient in HIPAA adherence and crisis intervention, consistently managing high call volumes while advocating for patients. Demonstrates a unique combination of technical skills and compassionate support, aiming to further improve healthcare access and outcomes.
Overview
6
6
years of professional experience
Work History
Choices Program Specialist
Automated Health Systems Inc.
Tallahassee
01.2023 - 09.2023
- Provided guidance on dental, medical, and healthcare coverage options to assist clients in making informed decisions.
- Assisted Florida Medicaid clients with eligibility services, ensuring program compliance.
- Resolved disputes and facilitated communication to enhance client understanding of documentation and application procedures.
- Maintained detailed client interaction records in accordance with legal and ethical standards.
QMAP/Caregiver Attendant
The Retreat At SunnyVista
Colorado Springs
12.2017 - 08.2018
- Administered medications, including oral drugs, topical creams, eye drops, and inhalers, adhering to prescribed dosages and schedules.
- Documented medication administration details, including dosage, timing, and any observed reactions.
- Assisted clients with activities of daily living (ADLs), while promoting independence and dignity.
- Provided emergency response using CPR, first aid, and life-saving measures when needed.
Customer Service Representative
EviCore Healthcare formerly Care Core National
Colorado Springs
05.2017 - 12.2017
- Handled 100-125 daily calls from health plan members, providers, and imaging centers, efficiently managing pre-authorization requests.
- Ensured HIPAA and PHI compliance while managing patient records across multiple platforms.
- Adhered to scripts and routed calls appropriately for accurate and high-quality service delivery.
- Resolved client complaints and inquiries effectively, prioritizing customer satisfaction and performance metrics.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Ph.D. - Psychology
Keiser University
Fort Lauderdale, FL03-2027
Bachelor of Science - Psychology
Colorado Technical University
Colorado Springs, CO11-2024
Associate of Science - Health Administration
Colorado Technical University
Colorado Springs, CO10-2022
Skills
- Healthcare coverage & Medicaid services
- Medication administration & record-keeping
- HIPAA & PHI compliance
- Customer service & conflict resolution
- High call volume management & multitasking
- Patient advocacy & support
- Crisis intervention & problem-solving
- Confidentiality practices
- Heartsaver CPR AED
- Client intakes
- Resident support
- Heartsaver CPR AED (CPR AED)
Timeline
Choices Program Specialist
Automated Health Systems Inc.
01.2023 - 09.2023
QMAP/Caregiver Attendant
The Retreat At SunnyVista
12.2017 - 08.2018
Customer Service Representative
EviCore Healthcare formerly Care Core National
05.2017 - 12.2017
Ph.D. - Psychology
Keiser University
Bachelor of Science - Psychology
Colorado Technical University
Associate of Science - Health Administration
Colorado Technical University