Asia Lewis
West Haven
Summary
Knowledgeable pharmacy team member with advanced abilities in order processing, medication packaging and merchandising. Able to work quickly to correct mistakes and resolve problems. Collaborative and hardworking with quality-driven nature.
Overview
10
10
years of professional experience
Work History
Specialty Pharmacy Liaison (Full Time 40 Hours)
Yale New Haven Health System
09.2022 - Current
- Answered incoming phone calls and addressed questions from patients and healthcare providers.
- Entered and processed patients' prescriptions into internal system.
- Solved patient problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Serve as a team communication representative
- Collected co-payments or full payments from customers.
- Set up and modified patient profiles to include current medications and insurance details.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Met patient call guidelines for service levels, handle time and productivity.
- Helped pharmacist clear problematic prescriptions and address patients questions to keep pharmacy efficient.
Certified Pharmacy Technician (Full Time 40 Hours)
Yale New Haven Hospital (Saint Raphael Campus)
12.2021 - 09.2022
- Support patients and clinical team members by preparing and delivering medications and supplies
- Clean and sterilize work areas, glassware, and equipment to protect the pharmacy staff and patients
- Maintain adequate stock of required equipment and supplies in designated areas at established levels
- Replenish anesthesia supplies and medications to operating rooms Pyxis med stations
- Efficiently package and distribute pharmaceutical orders for admitted patients and bulk needs
- Medication delivery to the patient care area in a timely manner to ensure standards for turnaround times are met
- Following established guidelines and procedures
- Stocking medications, rotating stock, reviewing stock for outdated and/or deteriorated medications is performed accurately
- Utilization of pharmacy systems to enter and process proper drug information
- Abiding by HIPAA guidelines in all forms of communication
- Communicating effectively with other health care personnel and reporting directly to the Pharmacist In Charge
- Efficiently fluent in the Epic computer system to execute responsibilities of the job.
Certified Pharmacy Technician (Full Time 40 Hours)
Walmart
04.2018 - 12.2021
- Assisted customers and patients by offering information on goods and services
- Adhered to company policy regarding good faith dispensing during prescription dispensing activities
- Completed retail pharmacy sales on assigned cash register
- Helped pharmacy department with inventory processes to provide smooth process flow and customer experiences
- Utilized pharmacy systems to enter patient and drug information
- Made telephone calls to physicians, customers and insurance providers
- Filled prescriptions by retrieving, counting and dispensing pharmaceuticals
- Resolved customer issues and answered questions to deliver positive customer experience
- Checked pharmaceutical stock to determine inventory level and purchase supplies and medication
- Carefully counted out and packaged pharmaceutical orders for individuals and bulk needs
- Answered questions from customers such as where to find desired products and explained the pharmacy's policies
- Engaged customers to understand desires and offer skilled assistance with needs
- Collected insurance and other information to distribute prescriptions
- Immunized patients against common infections such as influenza and Covid-19 with routine vaccinations.
Home Health Care Provider (Full Time 40 Hours)
Compassionate Care At Home
06.2016 - 03.2018
- Cleaned houses, prepared meals and laundered linens for immobile clients
- Transported clients to medical appointments and undertook errands to meet clientele's needs
- Helped patients choose appropriate clothing for activities and weather and assisted with dressing and undressing
- Changed bed linens, cleaning and disinfecting rooms regularly
- Prepared meals for patients, taking into account special food restrictions and diets
- Reviewed and followed specific care plans for clients and reported completed tasks to supervisors
- Supported patients' social and emotional needs by providing caring companionship
- Safeguarded patient confidentiality by observing HIPAA and company-established protocols.
Client Service Representative (Full Time 40 Hours)
H&R Block
01.2014 - 04.2017
- Answered heavy volume phone calls and handled high traffic lobby area
- Cleaned and organized lobby and reception areas and set up coffee station for visitors
- Greeted customers and answered questions, gave directions and addressed complaints
- Answered telephone calls to provide information, take messages and set up appointments
- Supported the work of office staff by providing skilled clerical assistance
- Resolved guest and staff issues independently by using strong organizational, conflict management and decision-making abilities.
Education
High School Diploma -
Hamden High School
Hamden, CTSkills
- Proficient in medical terminology
- Adaptability
- Time management
- Customer service
- Willingness to learn
- Problem-solving abilities
- Oral and written communication skills
- Teamwork and collaboration
Timeline
Specialty Pharmacy Liaison (Full Time 40 Hours)
Yale New Haven Health System
09.2022 - Current
Certified Pharmacy Technician (Full Time 40 Hours)
Yale New Haven Hospital (Saint Raphael Campus)
12.2021 - 09.2022
Certified Pharmacy Technician (Full Time 40 Hours)
Walmart
04.2018 - 12.2021
Home Health Care Provider (Full Time 40 Hours)
Compassionate Care At Home
06.2016 - 03.2018
Client Service Representative (Full Time 40 Hours)
H&R Block
01.2014 - 04.2017
High School Diploma -
Hamden High School