Asia Mathis
District Heights,MD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
CVS
09.2019 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Utilized customer service software to manage interactions and track customer satisfaction.
Debt Collector Agent
Zara
03.2016 - 09.2019
- Utilized persuasive communication skills for successful settlement negotiations, minimizing the need for costly legal proceedings.
- Reduced account delinquency rates by educating customers on financial planning and offering tailored solutions for debt repayment.
- Strengthened company reputation by adhering to ethical collection practices and providing exemplary customer service.
- Exceeded performance goals through proactive outreach efforts and exceptional negotiation skills in securing repayment agreements.
- Increased company revenue with consistent follow-ups on outstanding debts and maintaining detailed records of collection efforts.
- Established positive rapport with customers during difficult conversations, leading to more cooperative attitudes towards settling unpaid balances.
Education
High School Diploma -
Dr Henry A.Wise High School
Skills
- CRM Software
- Skilled In Salesforce
- Accuracy & Attention To Detail
- De-Escalation Techniques
- Active Listening Skills
- Verbal & Written Communication
- PC Skills Proficiency
- Data Entry
- Interpersonal Skills
- Debt Collection
Timeline
Customer Service Representative
CVS
09.2019 - 05.2024
Debt Collector Agent
Zara
03.2016 - 09.2019
High School Diploma -
Dr Henry A.Wise High School