Asia Medley
Workshop Kitchen & Bar
Los Angeles,CA
1
Language
1
Certification
9
years of professional experience
Results-driven hospitality leader with extensive experience in high-volume dining. Specializes in delivering outstanding customer service, fostering team collaboration, and optimizing operations. Focused on adaptability and reliability to enhance guest satisfaction. Skilled in training and leading staff to uphold high standards in fast-paced settings.
Work History
Lead Server
1 Year- Delivered exceptional customer service by anticipating guest needs and providing personalized dining experiences.
- Trained new servers on menu offerings, service standards, and restaurant policies to enhance team performance.
- Mentored staff in best practices for customer engagement and conflict resolution.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Collaborated with management to refine service processes for improved efficiency.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Coordinated with kitchen staff to ensure timely food delivery and accuracy of orders.
Server Captain-Event Lead
1 Year 11 Months- Supervised daily service operations, ensuring exceptional guest experiences in high-pressure environments.
- Developed and implemented efficient service strategies, resulting in increased customer satisfaction ratings.
- Trained and mentored new staff on service standards and company protocols to enhance team performance.
- Coordinated with kitchen and bar staff to optimize workflow and maintain timely food and beverage delivery.
- Assisted in scheduling server shifts to ensure adequate coverage during peak hours without sacrificing quality of service provided.
- Increased teamwork amongst servers through consistent communication and support during shifts.
- Conducted pre-shift meetings to keep staff informed of daily goals, special events, and restaurant updates.
- Supported overall restaurant operations by filling in for various roles, including host, busser, and bartender.
- Opening Staff Member. Trained serving staff
- Departed employment due to pandemic-related circumstances
- Maintained a professional appearance and demeanor at all times, reflecting positively on the event venue and company as a whole.
- Supported team members during high-pressure situations by anticipating needs and offering assistance as needed, resulting in smoother event operations overall.
- Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.
Server Trainer, Bartender
6 Years 5 Months- Guided new staff in delivering excellent customer service and drink preparation
- Provided exceptional customer service in fast-paced dining environment, enhancing guest satisfaction and retention.
- Managed multiple tables efficiently, prioritizing tasks to ensure timely order delivery and accuracy.
- Supervised front-of-house operations, ensuring high standards of service and guest satisfaction.
- Trained and mentored junior staff on menu knowledge and customer engagement techniques.
- Crafted and served high-quality cocktails and beverages in a fast-paced environment.
- Ensured compliance with health and safety regulations while maintaining cleanliness of bar area.
Education
Masters - Education
Obtained a masters in the Education.
Skills
Fine dining expertise
Wine & Beverage Knowledge
Upselling techniques
Tableside Service
Multi-Course Dining
Full service dining
POS management
POS system operations
Food Safety & Sanitation
Menu Presentation
Conflict Resolution
Problem-solving
Guest Relations
Reservation Management
Team Collaboration
Team leadership
POS operations
Attention to detail
Friendly demeanor
Relationship building
Wine service techniques
Accomplishments
- Supervised team of 15 staff members.
Certification
- Food Handlers Training
- Bartending Training
Personal Information
Title: Teacher/Server/Bartender
Languages
Spanish
Professional Working
Timeline
Lead Server
Workshop Kitchen & Bar
06.2021 - 06.2022Read More
Server Captain-Event Lead
Soho Warehouse
07.2019 - 06.2021Read More
Server Trainer, Bartender
Old Original Book Binders
01.2013 - 06.2019Read More
Alder Graduate School of Education
Masters from Education
Read More