Asia Mitchell
Richardson,TX
Summary
Results-driven Supervisor and Operations Leader with over 5 years of experience in team oversight, customer resolution, sales performance, and service operations. Proven ability to manage high-volume workflows, authorize service claims, resolve escalated customer issues, and train staff to exceed performance expectations. Strong background in both sales leadership and home service operations with a focus on accountability, efficiency, and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Sales Supervisor
Sunny Service
02.2025 - 11.2025
- Supervised daily sales operations, ensuring team adherence to company policies and procedures.
- Trained and mentored staff on product knowledge and customer service techniques
- Analyzed sales data to identify trends and inform strategic decision-making.
- Developed training materials that enhanced employee performance and product understanding.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coordinated staff schedules to ensure coverage across multiple departments efficiently.
Training Server
Reach Hospitality
03.2023 - 09.2024
- Assisted in training new staff on menu items and service protocols.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Adapted quickly to changing priorities during peak service hours.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Supported management in implementing operational improvements for efficiency.
Authorization Specialist
Fidelity National Home Warranty
01.2020 - 03.2023
- Developed standard operating procedures for dispatch processes, increasing operational consistency and reliability.
- Managed communication between drivers and clients, resolving issues efficiently to enhance service quality.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Managed authorization requests, ensuring compliance with company policies and procedures.
- Reviewed documentation for accuracy, initiating corrections as necessary to prevent delays.
- Collaborated with internal teams to streamline authorization processes and improve efficiency.
- Processed payments as well as calculated and processed payouts
Education
High School Diploma - General Studies
Centennial
Roswell, GA05.2013
Skills
Coachable
Team Leadership & Staff Development
Performance Monitoring & KPI Tracking
Authorization & Claims Processing
Dispatch Coordination
Escalation & Conflict Resolution
Sales Coaching & Revenue Growth
Operational Workflow Management
Vendor Relations
Customer Retention Strategies
Compliance & Policy Enforcement
Timeline
Sales Supervisor
Sunny Service
02.2025 - 11.2025
Training Server
Reach Hospitality
03.2023 - 09.2024
Authorization Specialist
Fidelity National Home Warranty
01.2020 - 03.2023
High School Diploma - General Studies
Centennial